Summary Slide

Guest Room Preferences

Room Types
Room Configurations
All Suite vs. Extended Stay
Room Designations
Diagram Preferences
Room Numbering
Diagram Room Numbers
Room Status Reconciliation
Room Status Codes
Room Status Life Cycle
Room Makeup
Key Control
Internet Exercise
Figure 4-1
Guest Room Preferences
A hotel guests room preferences are
defined by his/her choice of:
Room Type
Room Configuration
Room Designation

How might guest room preferences evolve
in the future?
Figure 4-2
Room Types
Room types are based on the intended
number of occupants. The four basic
types are:
Single Occupancy
Double Occupancy
Triple Occupancy
Quad Occupancy
Guest room rates typically change with
the greater number of occupants.
Figure 4-3
Room Configurations
Room configurations characterize the
physical makeup of the guest room.
The standard configuration is the room
configuration that makes up the majority
of the sleeping rooms at a particular
hotel.
This is also referred to as Run of House
(ROH) rooms.
Figure 4-4
Room Configurations
The enhanced configuration is understood
to include more amenities and/or services
than the standard configuration.
The suite configuration involves a larger
room (in terms of square footage) than
the standard configuration.
The disabled access configuration
represents guest rooms equipped to meet
the guidelines of the ADA.

Figure 4-5
All Suite vs. Extended Stay
Standard Configurations
Room configurations remain constant
among all hotel target markets.
The standard configuration is the category
of guest room that is the most prevalent
at a specific hotel.
Enhanced and suite configurations for
these target markets are based on the
most prevalent (ROH) room makeup.

Figure 4-6
Room Designations
The room designation identifies whether it
is a smoking or nonsmoking room.
Hotels may distinguish room designations
by grouping them on separate floors.
How does the recent tobacco legislation
limiting smoking areas affect how hotels
designate their rooms?

Figure 4-7
Room Type
+
Room
Configuration
+
Room
Designation
=
Guest Room
Preferences
Single
Double
Triple
Quad
Standard
Enhanced
Suite
Disabled Access
Smoking
NonSmoking
Guest Room
Preferences
Figure 4-8
Room Numbering
Hotels assign room numbers by floor.
Each floor designates the first portion of
the room numbers, while the rest of the
room numbers are sequentially assigned
on that floor.
The assignment of the first floor room
numbers is relative to the location of the
front desk and lobby.
What numbers are routinely omitted in
North America? Asia?

Figure 4-9
1st Floor Guest Room Corridor
Sequential Room Numbering
101 103 105 107 109
102 104 106 108 110
Room Numbering
Figure 4-10
Room Status
Reconciliation
The hotel industry assigns a status to
every guest room to discern what guest
rooms are available for sale.
Room status reconciliation ensures that
rooms are properly designated by their
current status and assigned a new status
as it changes.

Figure 4-11
Room Status States
Room status categories are grouped by
the guest rooms state of occupancy, state
of cleanliness, and state of exception.
These states are:
Occupied
Vacant
Dirty
Figure 4-12

Clean
Ready
Out of
Order

Room Status States
State of Occupancy
OccupiedApplies to a room that has been
assigned to a guest and the guest has
checked in.
VacantThe guest has checked out of the
room.
ReadyRoom is available for new occupancy.

Figure 4-13
Room Status Codes
A room status code combines both
occupancy and cleanliness information
Vacant/Ready
Vacant/Clean
Vacant/Dirty
Occupied/Dirty
Occupied/Clean

Figure 4-14
Room Status Cycle
Vacant/Clean
(V/C)
Vacant/Dirty
(V/D)
Occupied/Dirty
(O/D)
Occupied/Clean
(O/C)
Vacant/Ready
(V/R)
Figure 4-15
Guest Room Makeup
The universal items in North American
Hotels are:
Bed
Phone
Bathroom
Television
What are some other items that might be
included in a hotels standard
configuration?

Figure 4-16
Key Control Systems
Key control systems are used to ensure guest
safety by changing the access to a guest room
between guests.
They include:
Metal Keys
Key Cards
Computer Controlled Systems
What are the strengths and weaknesses of each
system?
Figure 4-17
Guest Room Internet
Exercise
Hotels and their respective guest rooms
come in all shapes and sizes. Many hotel
home pages offer "virtual tours" of their
guest rooms.
Using the Internet URLs provided, select a
few hotels and compare and contrast the
differences in guest room make up and
design.
How can these Internet marketing tools be
better utilized?
Figure 4-18
Hotel Chain Web Sites
http://www.omnihotels.com/directory

http://www.hyatt.com

http://www.interconti.com

http://www.hilton.com

http://www.embassysuites.com
Figure 4-19
Navigate to a specific hotel to find the "Virtual Tour
or slide show features