Providing world class, professional customer service is one of BV Internationalshallmarks. With a large team composed of engineers, analsts and an e!cellent technical group, our services provided on site are of the highest level. "#ering the $est post%sales support is one of the strong areas in BV International&s $usiness model, for we $elieve we are partners and we work together as a team with the goal of success for our mining undertaking. We support ou completel thru the life of the contract. 'he BV International Professional Pro(ect )anager with responsi$ilit for our mining pro(ect understands our needs. *ighl +uali,ed engineers know thoroughl how BV International technologies work as well as the realit of modern processes used in mine operations and how to appl our sstem and technologies to gain the ma!imum possi$le production increase for the enterprise. -el on BV International professionals to help ou with our da%to%da pro$lems and with the operational performance optimi.ation in our mine. With the purchase of VG Karier sstem ou get /0 monthsfree support services and sstem maintenance, including1 2nswering the customers +uestions either $ phone or $ e%mail 2ccess to special service W3B%application 4oftware updates and new software versions produced during the technical support period BV International can provide additional enhanced services for the pro(ect as follows1 0567 multilingual phone support "n%site engineer or region service engineer 4stem audit ever month6+uarter6half ear6ear 8on%sight visit and a report that includes recommendations for necessar changes to increase productivit9 4uppl of the critical sta# and services to site at short notice 2dditional sta# training Personal manager -egion stock with spare parts :eveloping of customer%speci,c software6reports Preliminary Service Ofer 'he following /0 month annual, renewa$le 4ervice package for 8-egion9 will cost appro!.8e!act cost to $e determined after 'echnical Pro(ect design and review9 and includes the following1 -egion service engineer -egion stock with spare parts 4stem audit ever half ear 8on%sight visit and a report that includes recommendations for necessar changes to increase productivit9 4uppl of the critical sta# and services to site at short notice 2dditional sta# training Personal manager 2nswering the customers +uestions either $ phone or $ e%mail 2ccess to special service W3B%application 4oftware updates and new software versions produced If the enhanced service o#ering is selected, pament is due in advance on an annual $asis. 2lternativel, a multi%ear contract can $e arranged.