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OMDE670 Martin,Stephanie Literary Review

OMDE670 Martin,Stephanie Literary Review

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Published by: stephleediver on Oct 12, 2010
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Literary Review
OMDE 670 Research Paper Emerging Issues in Student Advising at a Distance
Stephanie Martin9/20/2010
Anderson, T. (2004). Student services in a networked world. In J. E. Brindley, C. Walti, & O.Zawacki-Richter (Eds.),
 Learner support in open, distance and online learning environments
(pp. 95-108). Oldenburg: Bibliotheks- und Informationssystemder Universität Oldenburg.In the new information age student support it becoming automated and Anderson feelsthat for institutions to succeed in the information age they must follow the trend andautomate their services. Many tutors and academia believe that this takes away from the personal touch of student support such as advising. Anderson argues that the automationcan take place and still keep it personal by using avatars that use real voices or animationin IM environments. Many institutions have already automated some advisor functionssuch as degree plans that students can access online through their student portal, applyingfor graduation, and viewing their transcripts. But what happens when students becomeconfused and need to speak with someone about the direction their academic life is takingor maybe their confused about their course selections; this type of service still needs tocome from a human or at least the automated portion needs to have the insight of anadvisor when developed.Many of these automated services are developed by IT professionals who do not interactwith students and do not know there dispositions concerning academic life. This type of insight needs to be taken into account when developing automated services for studentneeds. I am sure in our own institutions we have all seen the roll out of a new automatedservice only to be revamp several types in the upcoming months because little humantouches were left out of the initial program.
Stephanie MartinOMDE 670Section: 90409-20-2010Literary Review
With many of these services going automated advisors must be proactive and initiatestudent support to coincide with the automated services. Advisor may need to worthrough the automation taking notes on particular areas they may find confusing tostudents and then develop support documents that can be sent out to students when the problem arises. Much of advising is being proactive with the students but sometimesthey may need to use this proactive approach when it comes to the tools that the studentwill need to use and be successful.Another concept that Anderson introduces is the use of more online collaborated studentareas. Not where students can collaborate on homework assignment but rather they cancollaborate on their academic lives. Student chat forums have become a popular place for distance education students to meet and discuss their feelings about their learningexperience or maybe just find support from students that have the same experiences asthey do. Many institutions have developed clubs that distance learners can joined; someare grouped by study area, by demographic areas or by gender or ethnic background.Advisors should be proactive in linking their students with support group such as these byintroducing their students to the availability of such groups. As much of the research astold us students may not seek out the services they need but will use them if introduced tothem by a trusted advisor.Brindley, J. E. (1995).Learner services: Theory and practice, 
 Distansutbildning i itveckling, Rapport nr. 11
(pp. 23-34). Umea, Sweden: University of Umea.

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