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Discussion:
Messages 1 - 18 of 18

Message 1**, 5 Days Ago

This posting has been temporarily hidden, because a member of our Moderation Team
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Message 2 - posted by Alan Amp, 4 Days Ago

Dear John, What the heck are you talking about ?
Your problem seems to be that you have a very shallow knowledge of your subject
and have not grasped the Nettle as they say.. We want more in depth analysis on
the matter from you . Please come back when you can do this.

Message 3 - posted by CanveyCove, 4 Days Ago

A/A, you could ask him to speak simple English.

Message 4 - posted by johncons**, 4 Days Ago

Ok I'll try to summarise it shortly:

It's like if you have a boss at work, and you're working with answering phone-
calls.

And, your boss is yelling at you (through the room), that your phone is on wrap-
up, and that you have to start answering the calls again, since the five seconds
has passed (since the last call).

This, regardless, on if you are doing a worktask that needs to be done, in the
meantime.

And the managers are trained to do this, and the method, is call 'negative
reinforcement'.

So I was wondering were one could find more about 'negative reinforcement', in
conection with management.

Because, when I searched on the internet, I could almost only find it in

connection with the training of animals, like dogs and horses.

So, I was wondering if anyone knew, where 'negative reinforcement', fittet in,
when it comes to the field of management theory.

Since I havn't heard about this method (negative reinforcement), in the

management/organisation mudules at had at school and uni-level.

And they didn't teach about 'negative reinforcement' on the courses in practical
management etc., that I participated on, when I was working as a store manager in
Norway.

So I was wondering if anyone knew more about the use of 'negative reinfocement' in
management?

I haven't lived that long in Britain, so it's possible that I've done a lot of
spelling mistakes etc.

But please just ask if there is anything that needs to be made more clear, and
I'll try to explain as good as I can.

Message 5 - posted by Rob***, 4 Days Ago

Probably!

Message 6 - posted by CanveyCove, 4 Days Ago

This is like me playing music, the right notes, for above put words, but seem to
be in the wrong order. Where did you learn English? Not here.

Message 7 - posted by hywel, 3 Days Ago

I think you mean punishment and not negative reinforcement. Negative reinforcement
is when I tie an iron ball to the talon of my pigeon and remove it only when he
has pecked all the crumbs from my magnificent beard.

Message 8 - posted by pompomwhiting, 3 Days Ago

Perhaps the N.H.S. wasn't so bad after all.

Pom thinks that I.T. personel deserve their big wage and will not be tempted to go
on a course.

Message 9 - posted by johncons**, 3 Days Ago

I think you mean punishment and not negative reinforcement. Negative reinforcement
is when I tie an iron ball to the talon of my pigeon and remove it only when he
has pecked all the crumbs from my magnificent beard.
Quoted from this message

Well couldn't this be similar with that they shout at the representatives, and
only stop, when they answer the phones within five seconds?

At least the team-leader in the meeting, refered to it as reinforcement, which

they had learned at team-leader training.
Message 10 - posted by johncons**, 3 Days Ago
This is like me playing music, the right notes, for above put words, but seem to
be in the wrong order. Where did you learn English? Not here.
Quoted from this message

Well it's a bit of topic I guess, but since I've started explaining about it, it's
from school in Norway, summer school in England, uni. in Sunderland and work in
Liverpool.

Message 11 - posted by johncons**, 3 Days Ago

Perhaps the N.H.S. wasn't so bad after all.

Pom thinks that I.T. personel deserve their big wage and will not be tempted to go
on a course.
Quoted from this message

Well, it was a minimum wage job, at around �5 an hour.

Message 12 - posted by Devon_Dumpling, 3 Days Ago

John, I'm a team leader in a call centre down south.
If I treated my crew like that they'd be gone within minutes. I'll carry on
treating the like normal people, works wonders

Message 13 - posted by johncons**, 3 Days Ago

I've checked the pay now by the way.

Just so that I'm not saying anything wrong here.

It was 5.25/hour as Randstad employee, and 5.85/hour as Arvato staff.

(Randstad staff could get paid for working over-time, but for Arvato staff only
interflex).

(Just so that I'm not writing anything wrong, because I don't know exactly to the
nearest pence, what the minimum-wage is at the moment. And I guess this pay is
really a bit above minimum-wage, so I thought I'd try to write it accurate. The
figures are by the way from last year).

Message 14 - posted by PlainAshington, 3 Days Ago

Why didn't you just say it was agency work and you got shouted at for not grafting
beyond the humanly possible?

Perfectly normal in the British work place.

wik.ed.uiuc.edu/inde...

Message 15 - posted by hywel, 3 Days Ago

At least the team-leader in the meeting, refered to it as reinforcement, which
they had learned at team-leader training.
Quoted from this message

Well the 'team leader' was using the word incorrectly. This team leader training
sounds pretty cowboyish. No management theory would advocate this kind of
behaviour. It is bullying and illegal.

Message 16**, 3 Days Ago

This posting has been temporarily hidden, because a member of our Moderation Team
has referred it to the Hosts for a decision as to whether it contravenes the House
rules in some way. We will do everything we can to ensure that a decision is made
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Message 17 - posted by johncons**, 48 Minutes Ago

I thought I'd just add a short anecdote, while I was at it, so to speak.

While I was working at Arvato, in the Cunard building, I took this picture, with a
view of the Mersey.

So I was just wondering about the sculptured picture, on the wall of the Cunard
building, if anyone knew which ancient god or person this sculpture is of?

Thanks very much for the help in advance!

farm2.static.flickr....

Message 18, 37 Minutes Ago

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Posted by johncons at 09:16 0 comments