QUESTIONNAIRE

Dear Sir/ Madam, As part of my MBA curriculum, I, Subham Rai, am conducting a market research regarding the marketing of retail banking for which I need your personal views regarding banking products & services in shape of a questionnaire designed by me. The data being collected are solely for academic purpose. I request you to kindly extend your co-operation. 1) Name: 3) Age group :( please tick) A)18-30 yrs. B)31-40 yrs. C)41-50 yrs. D)51-60 yrs. 4) Annual Income (in Rs.):A) 60000-200000 1000000 b) 200000-400000 c) 400000-1000000 d) Above 2) Profession:

5) What kind of service or services do you expect from Corporation Bank? A) Quick Response C) Extra Facility for Existing Customer B) Good Customer Relation

6) What influence you at taking loan from Corporation Bank? A) Advertisement C) Easy availability loan B) Friend/Relative D) Trust

7) How do you find the processing procedure while availing the loan? A) Excellent B) Good C) Average

8) How do you find the cooperation of the bank employees in processing and helping you with documentation? A) Excellent B) Good C) Average

9) How do you find the interest rate charged upon the loan available? A) Excellent B) Good C) Average

10) Would you like to take another loan from Corporation Bank in future? A) Yes B) No

11) Your overall level of satisfaction with Corporation Bank: A) Satisfied B) Normal C) Dissatisfied

THANKS