Assessment BSBMGT517

VINCENZO GAGLIARDI – S346

Assessment task 1 Role play

Participate in three role-plays:

Consult with the Sales and Marketing Manager

C1 external consultant

C2 Sam Lee

C1: Good morning, how are you? I would like to discuss human resource sales and marketing
specifications

C2: Good morning, I’m good thanks. I’m Sam lee, the person in charge of management activities and
marketing and I would like to contribute to the e-commerce idea.

C1: I think this is a great idea, nowadays everybody buys online. Do you have any suggest of some
basic requirement in human resourcing?

C2: I think we will need on line sales, customer service, training for new and existing staff, and
maybe new warehouse and drivers?

C1: Yes, I think a new warehouse would be helpful. Do you know how many people are we looking
for?

C2: Around 20s should be enough.

C1: Perfect, can you email me all the details and can you please provide me details about
management changes?

C2: Sure, I will send it to you as soon as I can.

C1: Thank you for your cooperation today, have a good day

C2: Thank you, and you too.

Consult with the technology consultant

C1: Good morning, I am here to discuss some strategy about the e-commerce
C2: Good morning, I have been working here for IT for years, how can I help you?
C1: Do you think the company website will need an update?
C2: Yes, I think the website need a refresh a new team of developers and an e-commerce website
management team.
C1: Can you explain that to me?
C2: Sure, we will train our existing employees and hire new employees, if necessary, to manage and
modify changes in the website.
C1: Thank you for your clarification, have a good day
C2: Thank you, you too
Assessment BSBMGT517

Present the resourcing proposal for approval from the Operations General
Manager

To:
From: Operation General Manager
Subject: Resourcing proposal for approval.
There is a resource proposition that involves a project's cost estimates and expenditures. In order
to capture more market share, the organisation decided to implement fresh approaches and
policies. The organisation plans to adopt an e-commerce policy and approval is needed to recruit
more individuals who are comfortable with the technology for that purpose.
Thank you, kind regards.

Assessment task 2
Participate in two interview role-plays

Interview 1
HR: Good morning, welcome to BBQfun, how are you today?

C: Fine thank you and you?

HR: Very well, now we start with the interview, I can see from your CV that you studied business and
marketing and IT, why would you join our company?

C: I think BBQfun is becoming one of the most popular outdoor lifestyle companies and I studied a
lot in my life and work for large companies, as you can see from my CV.

HR: Yes, that’s very impressive, but we are looking for someone who let us grow up in the IT level,
do you have any experience in that?

C: Yes, I’ve studied IT for 3 years and I have always kept up to date on IT, it's a great passion of mine.

HR: That’s good to ear, tell me your weakness and strengths.

C: I work well under pressure and I have a very positive attitude and I think my great weakness is not
to say no sometimes.

HR: Ok, that’s it for the moment, I will let you know as soon as possible. Thanks for coming today.

C: Thanks to you for calling me, have a good day.

Assessment BSBMGT517

Interview 2

HR: Good morning, how are you?

C: Good morning, very well thank you, and you?

HR: Good thanks, let’s start, tell me about yourself

C: My name is Vincenzo, I’ve studied marketing for the last 5 years, I just graduate from college and I
would like to start work in a great company like this.

HR: As you are very young, why the company will would hire you?

C: I’m here to learn and grow up in this company because I know that here are a lot of potential

HR: Do you have any experience in an IT level?

C: Altough I don’t have any experience with it, I'm very good with the computer and I can work with
it.

HR: Ok, that’s all for today, thank you for coming.

C: Thank you for having me, have a good day.

Assessment task 3
Participate in two role-plays:

Coaching an underperforming employee

Coach: Good morning, how are you? I’m an external advisor of BBQfun

Staff: Well thank you, how can I help you?

C: Actually, I am here to help you and coach you to improve in your job since I saw your performance
data that you can with a bit of help.

S: That’s great, I thought that as well, I always ready to improve and learn in my job

C: How did you feel about your results recently? Where do you see possibilities for improvement?

S: Well, actually I expected a lot more, the company is growing but I don't, I know I can improve
myself but unfortunately no one is willing to help me at the moment.

C: Do you would like to be trained as well?

S: Yes, I would like to do formal training.

C: Ok, I will prepare a training for you, I will let you know in the next week what days you and I
should meet and train.

S: Ok, thanks a lot.

Assessment BSBMGT517

Presentation of report to Operations General Manager

External consultant: Good morning, I’ve finished my consultant and I think you will need to improve
coaching and training for you staff. In this way there will be not underperformance regarding your
staff.

Operations general manager: Good morning, how do you think it’s going to cost?

EC: For training and coaching maybe around $3,500, but it is worth it for sure.

OGM: I agree with you, I think even the staff will be happy and will be an opportunity to be motivate
to be productive and hopefully even the sales will increase. Thank you very much for today, have a
good day.

EC: Thank you, and you too.