Training for SSPs &

Outlet Managers

1-1

Training Approach

Discussion with Managers

Field visits and interaction

Training Design

Training Approach

Training Delivery

Training Measurement

Hand holding & Support

SSPs
Areas of Concern
1. 2. 3.

4.

Monotonous/ routine job Concern over career/ job/ future Lack of support systems migrant labour force Not cared for feeling

Purpose of Training

1. 2.

3.

4.

To motivate (Primary) To improve their attitude/ behaviour that can significantly impact our service standards To help them learn To offer them a feel good experience during and after training

Possible training modules

1.
2. 3. 4.

Communication skills Behavior with customers Team work & team bonding Adding value to Self and to Role

Motivation

SSPs
Motivation Element
1. 2. 3. 4.

Competitions during training (spot gifts) Best participation awards Evaluation & Certificates for successful completion Publicity for winners Notice board, News letter

Outlet Managers
Areas of Concern
1.

2.
3. 4.

Challenge of managing diverse workforce The challenge of handling people day in and out Business generation/ retaining customers Retaining workforce

Purpose of Training

1. 2.

To offer skills to handle people To offer knowledge and ideas for business generation

3.

To impart general managerial skills

Possible training modules

1.
2.

People Skills
Managerial Skills (Planning to Execution)

3.
4. 5.

Orientation towards marketing

Customer Service Business planning & achievement

Thank You

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