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  • BPR Assignments

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    Nitin Gupta
    4 views3 pages
    The document lists various amenities, services, and criteria that are important for hotels to meet customer needs and expectations including on-call doctors, conference facilities, pools, bars, restaurants, smoking areas, transportation, room service, reception help desks, backup power, private beaches, teamwork, eco-friendly practices, food preparation and delivery times, quality accommodation and experiences, and serving customers quality food. It also discusses outputs of services like accommodations, food service, and throughput factors like service times and customer experiences.

    Original Description:

    Order Qualifying and Order Winning Criteria

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    © Attribution Non-Commercial (BY-NC)

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    The document lists various amenities, services, and criteria that are important for hotels to meet customer needs and expectations including on-call doctors, conference facilities, pools, bars, restaurants, smoking areas, transportation, room service, reception help desks, backup power, private beaches, teamwork, eco-friendly practices, food preparation and delivery times, quality accommodation and experiences, and serving customers quality food. It also discusses outputs of services like accommodations, food service, and throughput factors like service times and customer experiences.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    4 views3 pages

    BPR Assignments

    Uploaded by

    Nitin Gupta
    The document lists various amenities, services, and criteria that are important for hotels to meet customer needs and expectations including on-call doctors, conference facilities, pools, bars, restaurants, smoking areas, transportation, room service, reception help desks, backup power, private beaches, teamwork, eco-friendly practices, food preparation and delivery times, quality accommodation and experiences, and serving customers quality food. It also discusses outputs of services like accommodations, food service, and throughput factors like service times and customer experiences.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    Order Winning Criteria Doctor on call Conference facility Pool bar Warm and caring hospitality Internet/Wi-Fi Gym

    Spa/Massage/Wellness/Sauna Casino Night Club Salon Laundry/Dry Clean Private Beach Water Sports Valet Parking

    Order Qualifying Criteria Service Cleanliness Swimming pool Concierge

    Restaurant Smoking Area Railway Station/Airport Transfer Bar Mini Bar Parking Facility Room Service 24 hours Travel Desk Wheelers on rent

    Core 24 Hour Room Service Reception/Help Desk Power Back up Competing Personalised service/Boutique Private Beach Underpinning Team Work of the manpower Management Back up Eco-friendly and cosy property

    Output and Throughput of the process

    Output Preparing and delivering the food

    Throughput Preparing and delivering the food within time limits

    Output Stay at the property

    Throughput Comfortable stay at the property with best in class service

    Output Serving the food to the customer

    Throughput Serving the quality food to the customer

    Output Providing accommodation to the customer

    Throughput Providing experience to the customer

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