CHAPTER 1

Importance of Housekeeping
Objective: emphasizing the importance of
housekeeping in the guest satisfaction
Importance of Housekeeping?
Role of housekeeping?
areas of responsibility?
Choice of hotels?
Personnel?
Role of Housekeeping
cleaning and maintaining both the front-and
back-of-the-house areas
specifying and purchasing
administrating
advising
Cleaning and Maintaining
front-of-the-house
guest rooms
bathrooms
banquet rooms
meeting rooms
halls
elevators
lobbies
rest rooms
entryways
restaurants
cocktail lounges
any furnished outdoor
areas e.g. swimming pool
area
Cleaning and Maintaining
back-of-the-house

locker rooms
employee dining rooms
offices
halls
store rooms
Specifying and Purchasing
guest room supplies and accessories
cleaning equipment and supplies
uniforms - including design, storage, and issue
linens for guest rooms, bathrooms, restaurants,
and banquet halls
Administrating
Laundry and dry cleaning
Linen room
Sewing room
Advising
in the selection, refurbishing, replacement of;
furniture, furnishings, floor and wall coverings
etc.
soap dishes, towel bars, ashtrays etc.
Choice of Hotels?
clean room
room maintenance/repair
safety/security
convenient location
comfortable bed/room
adequate bathroom products
decor/attractiveness
TV service
friendly/courteous staff
good restaurants
fast/prompt service
room rates
adequate recreation facilities
adequate meeting facilities
airline affiliation
Ex. 4, pg. 14
Reasons Guests Give for
Returning to a Hotel
Question: What is the most important factor in
your decision to return to a hotel/motel?
Finding:
Reasons for Returning By Total By Frequent
Travelers Travelers
Cleanliness/Appearance 63% 63%
Good Service 42% 45%
Facilities 35% 41%
Convenience/Location 32% 38%
Price/Reasonable Rates 39% 35%
Quite and Private 9% 8%
Personnel?
(in Turkey)
1997 statistics;
3283 lodging properties
529881 beds / 264940 guestrooms
60% occupancy
158964 guestrooms are supposed to be cleaned
a room attendant cleans 15 rooms a day (average)
approximately 10597 room attendants employed each
day