UPDATE: 27/08/2016 Code:Hk-2

VALID FOR: Mövenpick Hotel Al Khobar

Procedure for Housekeeping – Guest Room Maintaining
SUBJECT: Housekeeping-Servicing of Guest Rooms
Author Mohammad Aamir Approved By Hotel Manager

Housekeeping & Laundry S.O.P

POLICY & PROCEDURES:-

Time to Train: 45 Minutes

Servicing of Occupied Rooms:

 All occupied rooms are serviced twice daily and as and when requested
by the guest.
 Enter the room according to the procedure of entry to guestrooms.
 Clear the garbage according to the procedure of removal of garbage
from dustbins.
 Collect the soiled linen and throw in the linen bag.
 Make the bed, follow the bed making procedure.
 Perform dusting of the room.
 Vacuuming of carpet and the upholstery maintenance.
 Clean Bathroom.
 All amenities are replenished in bathroom. (Maintain photograph for
standard amenity placement)
 After servicing the room following facilities function to be checked.
 Television
 All Telephones
 All Bulbs.
 Any in room Entertainment system.

Servicing of vacant room:

 Room has to be spic and span at every given time.

 Knock the door.
 Switch on all lights.
 Open heavy and sheer curtains.
 Remove turn down service.
 Put bed cover.
 Do the dusting.
 Replenish water and ice.
 Mop bathroom flooring with disinfectant.
 Vacuum the carpet if necessary.
 Close sheer curtain.
  Heavy curtain should be half closed.
 Put of all the lights.
 Give final looks and shut the door.

Servicing of vacant dirty room:

 Vacant dirty rooms cleaned thoroughly and all used items/ amenities
are changed with fresh ones. Left guest items to be deposited at
Housekeeping control Desk.
 Knock and enter the room.
 All drawers and cupboards are checked for any lost and found of guest.
 All dustbins are cleared of garbage.
 Soiled linen to be removed.
 Bed is made according to procedure for bed making.
 Dusting of room is done.
 Vacuum upholstery and carpet.
 All glassware and Ashtrays have to be cleaned.
 All guest amenities in room have to be replenished.
 Bathroom is cleaned according to procedure.
 Replenished amenities in the bathroom.
 All items used by the previous guest are changed with fresh ones.
 All maintenances are noted and given to the Engineering department.
 Inform room status to the Housekeeping control desk.

Training Summary questions:

Q1. What is the difference in servicing occupied, Dirty and a vacant

departure room?

Q2. Points while servicing a occupied room?

Q3. Why should we replenish all guest amenities with a new one while
servicing a ‘Vacant departure room’?

Q4. What all to be check after servicing the room?

Q5. Whom to be reported in case you find any issues with TV / Bulbs etc?