UPDATE: 27/08/2016 Code: HK - 18

VALID FOR: Mövenpick Hotel Al Khobar

Procedure for Housekeeping – Guest Room
SUBJECT: W/C or Toilet Cleaning
Author Mohammad Aamir Approved By Hotel Manager
Housekeeping & Laundry S.O.P

Procedure:-

 Put on the protective gloves and goggles.

 Flush the W/C or toilet, If the flush is not working properly then inform
the control desk to create a maintenance job order for the same.
 Sprinkle the cleaning solution in a circular motion around and inside
top of w/c bowl and leave it for 10 minutes.
 Apply cleaning solution on the walls beside and behind the toilet and
under the vanity.
 Wipe the outside of the toilet bowl and the walls around the toilet with
a damp sponge. (Use this sponge / cloth only to clean the toilet. Mark
this sponge with special tag or color coding to identify the same.)
 Wipe the pipes leading to the toilet.
 Wipe the walls under the vanity and the drain pipe.
 Use a toilet bowl brush to scrub the inside of the toilet bowl.
 Clean under the rim and the seats.
 Clean the top of the rim of w/c, in and around the hinges, bottom of
w/c seat cover.
 Flush the toilet.
 Rinse the brush in the toilet once the cleaning is done.
 Dry entire w/c, using clean dry cloth removing all marks.
 Polish the walls and pipes.
 Recheck inside w/c bowl especially under rim and ensure water is
clear.
 Close w/c seat cover.
 W/C should be cleaned on a daily basis.
 Always make sure that the W/C is stain free, fresh smelling, dry and
the water in the bowl is clear.

Training Summary questions:

Q1. Why it is important to wear protective glass and goggles while cleaning
W/C ?

Q2. How long should the cleaning solutions to be kept on the toilet bowl?

Q3. What all areas to be cleaned apart from the toilet bowl?
Q4. How to dry the entire W/C?

Q5. What all to be checked once the W/C or Toilet cleaning is completed?