CRICOS # 02571D

DISTANCE EDUCATION TASK COVER SHEET

Course Name: Code: Subject: Evidence technique: Assessment No: Weighting: Year: Competency Title:
Cert IV Business Management

BSB07 BM102 - Customer Service Online Task 3 20% 2011 Term:

BSBCUS401A Coordinate implementation of customer service strategies BSBCUS403A Implement customer service standards

Nawaphan Pummaidud

ID: 1119920

Distance Education with GCA.

By using technology, you have the freedom to do your study and research anywhere, anytime and when it comes to assessing your progress, we will provide you with live feedback so you know exactly how you are doing. It is also your feedback that assists us to improve our services so please tell your assessor about any issues you have with DE. Good luck!

Distance Education Task Create a Blog site

1. Create a Blog site using the instructions provided on line via Moodle. a. .Using www.lynda.com, a video tutorial website, you will learn the step by step process of creating a blog site. b. The link is as follows: http://www.lynda.com/Blogger-tutorials/essential-training-2004/1132.html?srchtrk=index%3A6%0Alinktypeid%3A2%0Aq%3ABlogging%0Apage%3A 1%0As%3Arelevance%0Asa%3Atrue%0Aproducttypeid%3A2
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CRICOS # 02571D

2. Create your team blog site. All team members are to have access to this site. 3. Using assessment 3, your team will upload the essential parts of the assessment; Part 1 Team performance plan Part 2 Conducting an interview Part 3 Team work evaluation 4. Delegate the parts to team members. Each team member will be responsible for uploading and maintaining the area of the teams blog site. 5. Each team member will present the blog site and show their contribution.

Distance Learning - Marking Guide

1 2 3 4
Blog site creation Creativity Presentation Flow Quality of overall Blog site (40 marks) (20 marks) (20 marks) (20 marks) Total marks

Y/N

Marks

Comments

/40 /20 /20 /20 /100 Date:

Trainer:
.

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