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  • Customer Service Course Details

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    Jagadeesh Kumar Rayudu
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    This document outlines the content covered in a customer service course, including an overview of customer service and its integration with other ERP modules like sales, quality management, and finance. It also covers organizational elements, master data, installed base management, and key processes in customer service like in-house repair, repair-at-site, annual maintenance contracts, and third party repairs.

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    This document outlines the content covered in a customer service course, including an overview of customer service and its integration with other ERP modules like sales, quality management, and finance. It also covers organizational elements, master data, installed base management, and key processes in customer service like in-house repair, repair-at-site, annual maintenance contracts, and third party repairs.

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    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
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    6 views2 pages

    Customer Service Course Details

    Uploaded by

    Jagadeesh Kumar Rayudu
    This document outlines the content covered in a customer service course, including an overview of customer service and its integration with other ERP modules like sales, quality management, and finance. It also covers organizational elements, master data, installed base management, and key processes in customer service like in-house repair, repair-at-site, annual maintenance contracts, and third party repairs.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
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    Customer Service Course details Content 1. Overview on Customer service 2. CS Integration with Other Modules 3. CS SD Integration 4. CS QM Integration 5.

    5. CS FI Integration 6. CS CO Integration 7. CS PP Integration 8. CS MM Integration 9. CS HR Integration 10. Organisational elements in Customer service Module 11. Master data in Customer service 12. Installed Base Management 13. Functional Location 14. Equipment 15. Serial Number Management 16. Work Centre 17. Cost Centre 18. Activity 19. Activity Pricing 20. Warranty & Types 21. Status Profiles 22. DIP Profile 23. In-House Repair Process . Service Notification . Repair Order . Service Order . Resource Related Billing 1. Repair-At-Site Process . Service Notification . Service Order . Resource Related Billing 1. Annual Maintenance Contract Process . Contracts . Task Lists . Maintenance Plan 1. Third Party Repair Process

    . Service Notification . Service Order . Resource Related Billing

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