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  • CS Overview

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    Kishore Kumar Thamineni
    9 views3 pages
    The document discusses customer service in SAP, including defining service and the difference between products and services. It outlines the key functions of customer service in SAP such as managing technical service objects, service warranties and costs, and monitoring call times. The document also covers the necessary master data for customer service like customer, material, and equipment master data. Finally, it lists important customer service business processes like depot repair, maintenance, and different models for service billing.

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    CS Overview.ppt

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    The document discusses customer service in SAP, including defining service and the difference between products and services. It outlines the key functions of customer service in SAP such as managing technical service objects, service warranties and costs, and monitoring call times. The document also covers the necessary master data for customer service like customer, material, and equipment master data. Finally, it lists important customer service business processes like depot repair, maintenance, and different models for service billing.

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    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    9 views3 pages

    CS Overview

    Uploaded by

    Kishore Kumar Thamineni
    The document discusses customer service in SAP, including defining service and the difference between products and services. It outlines the key functions of customer service in SAP such as managing technical service objects, service warranties and costs, and monitoring call times. The document also covers the necessary master data for customer service like customer, material, and equipment master data. Finally, it lists important customer service business processes like depot repair, maintenance, and different models for service billing.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
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    of 3

    Introduction

    What is service?
    What is the difference between product & service?
    Importance of customer service?
    Customer service in SAP
     Structure and manage technical objects for which services should be
    performed
    Manage data for warranties
    Plan and execute requested services
    Bill the costs that arise as a result of the services being executed
    Monitor call processing in order to keep to deadlines and agreed
    response times

    Page 1
    Master data in customer service

     Customer master
     Material Master
     Functional location
     Installed base
     Serial number
     Equipment master
     Work center
     Cost center
     Activity
     Activity pricing

    Page 2
    List of business processes'

     1) Depot Repair – Outside warranty


     2) Maintenance and Warranty Processing
     3) Supply Replacement Material
     4) Service Contract with Periodic Billing
     5) Service with Time and Material Based Billing
     6) Service with Fixed Price Billing

    Page 3

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