QUESTIONNAIRE

THE GATEWAY HOTEL Sir/Madam, This is a general study on customer perception of banquet facilities in hotels. I seek only your general views about banquet facilities. I would like to thank you for your co-operation and information that you have shared with me. Name : Age: Sex: under 16 male female administrative clerical manual 16-34 35-54 55 and over

Type of work: managerial other

1. Are you aware of Taj Gateway Restaurant in Mangalore. Yes No 2. How far are you located from The gateway hotel With in2km range 5km 10km 20km

morethen 20km

3. How often do you dine in The Gateway Hotel? Always Frequently Occasionally Never 2. 4. What is your source of information about the hotel. Word of mouth Advertisements Sales calling Internet

5. How would you describe the variety of foods they offer? excellent good fair poor

6. Have you used it for any conferences . if yes what is your satisfaction ,5 being highest and 1 being lowest

7. Please Grade the following parameters, which drives or influences you to dine in The Gateway Hotel Parameters 1 Strongly agree 2 Agree 3 Neutral 4 Disagree 5 Strongly Disagree

Economy Guest service Convenience Dcor and ambience Quality of food Value for money Recognized brand name High quality Ease of access Service Parking Facilities 8. Please tick as appropriate Extremely Very Somewhat Not likely likey likely likely How likely are you to recommend this restaurant to a friend How likely are you to return to this restaurant Not at all likely

I sincerely thank you for sparing your valuable time and parting very useful information which will help me a great deal in my research .