INTERPERSONAL SKILLS

GROUP # 4 AMIT SINGH SISODIA (2012-MBA-04) FUAZ AHMAD (2012-MBA-13) MANMOHAN SINGH RATHORE (2012-MBA-21) PREETI JHA (2012-MBA-30) VARUN DUBEY (2012-MBA-40)

"Your career success in the workplace of today - independent of technical expertise - depends on the quality of your people skills." - Max Messmer

INTRODUCTION
The skills that a person uses to interact with other people. The set of abilities enabling a person to interact positively and work effectively with others. It is also referred to as people skills or communication skills. It is how well you communicate with someone and how well you behave or carry yourself. Developing skills for successful interaction.

TYPES OF INTERPERSONAL SKILLS

1.

2.
3. 4.

Building positive group spirit Fostering open communication Cooperation Negotiation/Compromise

Interpersonal skills are particular types of communication skills and include (five only required): (i) Building a rapport or a sense of being in tune with another person, which draws them into a relationship. (ii) Building trust and respect, so that the relationship is maintained and co-operation facilitated. (iii) Managing conflict in such a way that the relationship is preserved. (iv) Persuading or influencing another person to do what you want them to do or to share your beliefs. (v) Negotiating or bargaining in order to reach mutually acceptable or compromise solutions to problems. (vi) Communicating assertively, so that you uphold your rights and get your needs met without violating the rights or ignoring the needs of others. (vii) Communicating informally, so that you give (and receive) relevant and timely information. (viii) Communicating supportively, so that you encourage the other person and gain their commitment

Interpersonal Skills/ Facilitation Skills

listening

language & communication

using feedback questioning conflict handling

INTERPERSONAL SKILLS EXAMPLES 5 WAYS TO DEAL WITH DIFFICULT PEOPLE

Shrug Bite your tongue Sit on it Forget-about-it Move on

PUT ON A HAPPY FACE

SHOW THAT YOU CARE

BE CONSIDERATE OF COLLEAGUES

BE AN ACTIVE LISTENER

PROMOTE TOGETHERNESS

SETTLE DISPUTES

BE A GREAT COMMUNICATOR

MAKE THEM LAUGH

PUT YOURSELF IN THEIR SHOES

DON'T BE A WHINER