Professional Documents
Culture Documents
Internship Report
Internship Report
Table of Content
Table of Contents
Introduction............................................................................................................................................. 1 Role Analysis ............................................................................................................................................ 2 Managerial experience ............................................................................................................................ 3 Reflective Performance ........................................................................................................................... 4 Proposed Solutions.................................................................................................................................. 5 Capability with Future Development ...................................................................................................... 6 Appendices .............................................................................................................................................. 7 Internship Diary ..................................................................................................................................... 10
Internship Report
The bar
The restaurant
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Internship Report
Week 5, 4 September 2012 This week has been so-so. I had an evaluation meeting with the General Manager and we discussed my performance overall. He said I was working good and was always on time. He asked me how I felt after having worked with them for a month. I told the truth that I liked the hotel and the restaurant but my colleagues are not too nice to me. Yesterday one of the bartenders gave me a bowl with tomato soup and told me to serve it to room 319. He said a woman called from the room and were asking for room service. I was walking in the corridor and looking for room 319 for over 30 minutes. When I gave up and went down to the restaurant everyone was laughing at me and said they tricked me. That made me very sad. I felt very little in that moment and didnt understand how adults in a 4 star hotel could act like that. The General Manager said that this behavior is not acceptable and he would have a brief discussion with the bartender. Week 6, 11 September 2012 Nothing special has been happening this week. We have a lot of reservation and many people are coming in the same time. It is starting to get colder outside so we are having more people that prefer sit inside the restaurant than our open-air cafe. Actually this week has gone really fast. The Bartender apologized for his behavior last week so that was good of him. Week 7, 18 September 2012 The weeks are running by very fast and I cant believe I have already worked here for a month and a half. As more as the time flies, the faster it goes. I know a lot of the rules and the basic things in the restaurant and feeling pretty sure about everything. Sometimes it can get difficult which wine matches the food. So after my shift I will go home and do some research about the wines he have. Week 8, 25 September 2012 This week has been very casual. I am very used to this place now and could see myself working here in the future. The hygiene standard is very high and its very nice and clean in the restaurant and kitchen. I have regular guests that always sit at the tables I serve. She is very gentle and likes to talk. I treat a normal guest and a regular guest in different ways. I am always polite and have to provide high standard service to all my guests but it almost feels like the regular guest becomes some kind of a friend so I give more attention to it. For example asking how their day was etc...
Internship Report
I have been here for 2 months now and the time is going very fast. Every day is a new challenge for me because you never know what could happen during the day. Its been a very nice week and the guests have been satisfied with everything. I havent yet heard any complaints from my service so that is good. As long as people are happy with me and my service, its fine with me. I do though miss my family and friends back home but that is not something I think at during work. Week 10, 9 October 2012 This week has been little stiff. I can feel a big tension between all the colleagues. People are arguing with each other and talking behind their backs. I just think that is a very immature behavior for people that are working in the hospitality business. We are all adults and some of us even have children. I have been here for over 2 months and it gets worse for every week. I dont understand why people cant just be nice to one another. I hope next week will get better. Week 11, 16 October 2012 I dont know what to write because nothing new is happening. One day looks exactly like another except some small stuff. I kind of miss school and cant wait until I start my third year. I am an intern and I can see how some guests are looking at me. They think I have no education and are going to work as a waitress all my life. Even though I love serving people it makes me sad that some people underestimate me. So this experience makes me stronger to know I can succeed everything and will one day run my own hotel. Week 12, 23 October 2012 I have done my blog journey for the past three months and it has been fun to which how every week has developed. I can see I was more optimistic in the beginning than I am now. And it all has it reasons. I am really longing for school and the day I graduate Swiss Higher Diploma in Hospitality and Tourism Management. Although most of the people are rude to me there is one girl that I can work with without any problem. She is really nice and I get along with her.
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My Opportunities Improve my confidence More knowledge Work contacts Learn how to deal with different colleagues
My threats Rival colleagues Perform bad Being unhappy Let bad atmosphere affect my work
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