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Consumer Motivation and Needs
Consumer Motivation and Needs
Consumer Motivation
Learning Objectives
1. To Understand the Types of Human Needs and Motives and the Meaning of Goals.
2. To Understand the Dynamics of Motivation, Arousal of Needs, Setting of Goals, and Interrelationship Between Needs and Goals. 3. To Learn About Several Systems of Needs Developed by Researchers. 4. To Understand How Human Motives Are Studied and Measured.
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter Four Slide 2
Types of Needs
Innate Needs
Physiological (or biogenic) needs that are considered primary needs or motives
Acquired Needs
Learned in response to our culture or environment. Are generally psychological and considered secondary needs
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter Four Slide 5
Goals
The sought-after results of motivated behavior Generic goals are general categories of goals that consumers see as a way to fulfill their needs Product-specific goals are specifically branded products or services that consumers select as their goals
Discussion Questions
What are three generic goals you have set for yourself in the past year? What are three product-specific goals you have set in the past year? In what situations are these two related? How were these goals selected? Was it personal experiences, physical capacity, or prevailing cultural norms and values?
Negative Motivation A driving force away from some object or condition Avoidance Goal A negative goal from which behavior is directed away
Chapter Four Slide 11
I use my blog as my diary to document my life. By writing text and posting video/audio files, I keep a record of my life.
Im willing to comment on what other bloggers say. Id like to respond to other blogs that I read (no matter if I know of the blogger or not). Id like to receive peoples comments on what I post on my blog. Blogging helps me to make more like-minded friends. In my blogroll I have friends with whom I can share things. By blogging I interact with a set of blogs that have contents similar to what I put in my blog. Blogging helps me extract information behind events that interest me. Blogging helps me explore more information about products and/or services. To me it is convenient to search for information by blogging.
Chapter Four Slide 12
Discussion Questions
What products might be purchased using rational and emotional motives? What marketing strategies are effective when there are combined motives?
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter Four Slide 14
Substitute Goals
Are used when a consumer cannot attain a specific goal he/she anticipates will satisfy a need The substitute goal will dispel tension Substitute goals may actually replace the primary goal over time
Frustration
Failure to achieve a goal may result in frustration. Some adapt; others adopt defense mechanisms to protect their ego.
Items
In response to frustration, individuals may resort to aggressive behavior in attempting to protect their self-esteem. The tennis pro who slams his tennis racket to the ground when disappointed with his game or the baseball player who physically intimidates an umpire for his call are examples of such conduct. So are consumer boycotts of companies or stores.
Rationalization People sometimes resolve frustration by inventing plausible reasons for being unable to attain their goals (e.g., not having enough time to practice) or deciding that the goal is not really worth pursuing (e.g., how important is it to achieve a high bowling score?). Regression An individual may react to a frustrating situation with childish or immature behavior. A shopper attending a bargain sale, for example, may fight over merchandise and even rip a garment that another shopper will not relinquish rather than allow the other person to have it. Frustration may be resolved by simply withdrawing from the situation. For instance, a person who has difficulty achieving officer status in an organization may decide he can use his time more constructively in other activities and simply quit that organization.
Chapter Four Slide 18
Withdrawal
Arousal of Motives
Physiological arousal Emotional arousal Cognitive arousal Environmental arousal
The Ad Is Designed to Arouse Ones Yearning for an Adventurous Vacation by Appealing to the Sense of Touch
Cognitive School
Behavior is directed at goal achievement Needs and past experiences are reasoned, categorized, and transformed into attitudes and beliefs
Abasement
Succorance Play
Exposition
Chapter Four Slide 25
Egoistic Needs
Self-Actualization
Discussion Questions
What are three types of products related to more then one level of Maslows Hierarchy of Needs? For each type of product, consider two brands. How do marketers attempt to differentiate their product from the competition?
A Trio of Needs
Power
individuals desire to control environment
Affiliation
need for friendship, acceptance, and belonging
Achievement
need for personal accomplishment closely related to egoistic and self-actualization needs
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter Four Slide 34
Affiliation Need
Measurement of Motives
Researchers rely on a combination of techniques Qualitative research is widely used Projective techniques are often very successful in identifying motives.
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter Four Slide 40
STORYTELLING
WORD ASSOCIATION In this method, respondents are presented with words, one at a time, and asked to say AND SENTENCE the first word that comes to mind. COMPLETION
Copyright 2010 Pearson Education, Inc. publishing as Prentice Hall Chapter Four Slide 41
Motivational Research
Term coined in the 1950s by Dr. Ernest Dichter Based on premise that consumers are not always aware of their motivations Identifies underlying feelings, attitudes, and emotions
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