MODEL ESSAY - LETTER OF COMPLAINT You are a resident of a housing estate.

The residents in your area are unhappy because the town council workers have not collected rubbish or cleared the drains in your area for more than a week. Using the notes below, write a letter of complaint to the town council, expressing your dissatisfaction. - rubbish has not been collected for the past week rubbish - attracted flies and other animals - dogs and stray animals scatter the rubbish - several parts of the housing estate are dirty and smelly - clogged drains are filled with rubbish - drains overflow on rainy days Based on the information given, write a letter of complaint. In your letter, you should: - express your dissatisfaction - suggest ways to improve the situation - add other relevant details

Prepositions:to with

into

on

from

about

towards

Tenses:has

have

has to

have to

had

Vocabulary:Animals which have no homes = s .. r animals Many = n .. m .. r .. s Two things happening / following one after another = a l t . r n . t .. Upset when something you hope for did not happen = d . s .. p p . . n .. . d Uneasy = d . s c . .. f .. .. t Unpleasant to accept = u n b r b l . Not showing enough care or enthusiasm = l . c k .. d .. .. s .. c .. l So full that the content go over the sides = o . .. r f l . .. Unsuccessful = to no a .. .. l Do something according what one likes = w h . . s and f . n c . . S Something dangerous = h . z . .. .. s Difficult situation = p r .. d .. c .. m .. n t

MODEL ESSAY The President, Bandar Baru Town Council, Kompleks Utama, 07200 BANDAR BARU. Dear Sir, ________________________________________________________________ The 300-odd residents living in Taman Muhibbah are extremely unhappy (1) .. the (2) .. attitude of the local town council (3) the uncollected rubbish and clogged drains in our area. 2 The rubbish in our area (4).. not been collected for more than a week. The rubbish is supposed to be collected on (5) days but this (6) . not been the case. The town council workers collect the rubbish according (7) their own (8).... The uncollected garbage (9) attracted not only flies and mosquitoes but also wild dogs which (10). attacked the residents (11) several occasions. These (12)animals also scatter the rubbish and make the roads dirty and smelly. As a result, residents (13).... bear the (14) ..of the stench (15)... the garbage and risk their health. 3 We are also (16)..with the town council workers for not clearing the clogged drains which are filled (17). rubbish. The drains would usually (18)...when there is heavy rain and the rubbish would then flow (19).. the compounds of our houses. Besides, putting up (20) the (21).. stench emitted (22). them, the residents (23) spend hours cleaning their compounds of rotten vegetables, food leftovers and other rubbish. 4 We (24) ... made (25) appeals to the Municipal Council to look (26) . our complaints but (27) . ... . We have been putting up (28).. this (29). for more than a week. We hope the health authorities would do something (30) ... check these health (31) .. . Thank you. (30) .................................... .

30 MARCH 2010_