LISTENING

JASMAL SAFVAN SHAFI NAZIYA DEEPU

INTRODUCTION

Speaking and listening are vital parts in effective communication Listening means giving them full attention and understanding them.

DIAGRAMATIC REPRESENTATION

LISTENING PROCESS

Listening process the listener understand and analyses the messages Listening is a process involving five related activities.

LISTENING PROCESS

Sensing

Interpreting

Evaluating

Remembering

Responding

LISTENING PROCESS

Sensing
Physically hearing the message and taking note of it. The concentration can be blocked by interfering noises ,impaired hearing or in attention.

Interpreting
Decoding and absorbing what hears the speakers and he must try to determine what the speaker really means

Evaluating
Forming an opinion about the message

Remembering
Storing a message for future reference. To retain what one hears, one must take notes or make mental out line of the speakers key points.

Responding
Acknowledging the message by reacting to the speaker in some fashion.

OBJECTIVES OF LISTENING

To gain information

To get feedback
To participate in another's story To hear of their experiences and insights To be in control To broaden our horizon To create a relationship To respect and value others

PROBLEMS OF LISTENING

Noise Distractions of mind Lack of motivation Lengthy message Lack of training Problem of hearing

PRINCIPALS OF LISTENING

Stop talking Easy approach Show desire to listen Remove distraction Empathize with the speaker Be patient Keep the temper Postpone judgment Ask questions Stop talking

BENEFITS OF LISTENING

Listening reduces tension Listening helps learning Listening can win friends Listening may solve the problem for the other person Listening stimulates the speaker Listening leads to better work and cooperation from others Listening helps you to take better decisions Listening increase your enjoyment Listening gives you time to think

CONCLUSION
Listening is most important element of
communication process. It means giving them our

full attention and understanding them. Without listening communication process not complete.

Thank You