SESSION 1

Unit 1
LISTENING SKILLS
 The ability to receive and interpret message precisely in
the communication process is called as listening skills.
 Naturally the first step to communicate
LISTENING PROCESS

 Receiving

 Understanding

 Remembering

 Evaluating

 Responding

- Joseph DeVeto
LISTENING V/S HEARING

Listening Hearing
Listening is an intentional
Hearing goes without any effort
process
It is an involuntary action
It is a voluntary action

It requires focus
It does not requires focus
PURPOSE OF LISTENING

 listening for appreciation

 listening for comprehension

 listening to show support

 critical listening
Which of these is the first step in the listening
process?

a) Stop talking

b) Receiving

c) Interpreting

d) Responding
PRINCIPLES OF LISTENING

1. Stop talking
2. Prep up yourself to listen
3. Put the speaker at ease
4. Remove distraction
5. Empathize
6. Patience is the key
7. Ditch personal prejudice
8. Watch the tone of the speaker
9. Listen not only words but ideas too
10. Examine non verbal communication
CLASSIFICATION OF LISTENING

 Active Listening

 Passive Listening

 Selective Listening
INFORMATIONAL LISTENING

 Definition
 Informational listening is listening with the goal of
learning, understanding, and grasping information.
 Listening news

 Documentaries

 Lectures

 Technical problems

 Directions

 Emergencies
CRITICAL LISTENING

Critical listening is a process for understanding what is said and

evaluating, judging, and forming an opinion on what you listen.
 Scrutinizing
 Does not necessarily mean that the information received is faulty
 Fundamental to true learning
 Problem solving
 Decision making
 Be open minded
 Don’t be biased because of stereotype and pre conceived notion
OTHER LISTENING TYPES

Discriminative listening
 developed at an early age
 in the womb
 does not involve understanding of the meaning of the words
 distinction between sounds

Comprehensive listening
 involves understanding the message which is being communicated
 listener needs appropriate vocabulary and language skills
 complimented by non verbal gestures
 fundamental to all listening sub types
 OTHER LISTENING TYPES
Appreciative listening
 listening for enjoyment

 does not rely on the message from the speaker

 depends on listener’s response

 depends on individual’s taste

perception
presentation
previous experience
 Eg - music

Rapport listening
 to establish mutual trust

 identify shared feelings

 establish two way communication

 willingness to embrace different point of view

 common in situations of negotiation

BARRIERS TO EFFECTIVE LISTENING
PROCESS

 Information overload

 Personal concerns

 Outside distractions

 Prejudice

 Rate of speech and thought

Which of these should be not be avoided for effective
communication?

A. Noise
B. Planning
C. Semantic barrier
D. Wrong assumptions
READING SKILLS

 Process of decoding the symbols on the page (print or electronic) for

a meaningful comprehension.
 Basic requirements

 Recognition
 Comprehension
 Fluency
 Motivation
READING STRATEGIES
 Previewing and contextualizing
 Inquisition
 Synopsizing
 Assessing an argument
 Inferring and monitoring
 Visualizing and organizing
 Searching and selecting
 Choral reading
 Partner reading
 SQ3R
What type of listening is most appropriate when you want to
acknowledge a member's effective language skills, use of
humor, or skillful presentation of arguments?

A. Critical listening
B. Empathetic listening
C. Comprehensive listening
D. Appreciative listening
E. Discriminative listening
PURPOSE OF READING

 Pleasure and enjoyment

 Practical application
 To obtain an overview
 To locate specific information
 To identify the central idea or theme
 To develop a detailed and critical understanding
TYPES OF READING

 Extensive reading
 Intensive reading
 Skimming
 Scanning
 Critical reading
Thank You