INTRODUCTION TO C

OMMUNICATION
LECTURE OBJECTIVES
 Communication
 Introduction
 Communication process
 Effective communication
 Types of communication
 Tips
 Listening Skills
 COMMUNICATION

 Word communication comes from a Latin word

‘communicare’ which means sharing knowledge
 Communication is the process of interchanging i
nformation, ideas, feelings and opinions with the
use of signals or words
 INTRODUCTION
 Every individual has the ability of communicating
effectively
 Communication is a two way ability
 Explaining your vision clearly in a short period of
time is really important
 Try not to use unprofessional words in work envi
ronment
COMMUNICATION PROCESS
 Communication can be broken down into differe
nt parts which are:
 Listening
 Understanding
 Responding
 Texting
 Messaging through (whatsapp, facebook etc)
TYPES OF EFFECTIVE COMMU
NICATION

 Verbal communication
 Non-verbal communication
 Written communication
 Visual communication
VERBAL COMMUNICATION

 Communication with the use of words and

language to communicate message to oth
ers
 It includes oral as well as written communi
cation
NONVERBAL COMMUNICATION
 The process of communication without the
use of words, it seeks help from signals
- Posture
- Facial expressions
- Tones and sounds
- Eye contact
- Feed back (listening)
 WRITTEN COMMUNICATION

 Communication by way of written languag

es, symbols and numbers
 VISUAL COMMUNICATION

 Communication by way of photography, ar

t, drawing, sketches, charts and graphs
BARRIERS TO COMMUNICATIO
N
 Constantly comparing yourself to the spea
ker (Who is smarter? This is too hard for
me)
 Trying to mind read what the speaker reall
y thinks (He probably thinks I am stupid for
saying that)
 Planning what argument or story to give n
ext
BARRIERS TO COMMUNICATIO
N
 Filtering so that one hears only certain topics or
does not hear critical remarks
 Day dreaming, going off on one’s daydreams
 Remembering your own personal experiences in
stead of listening to the speaker
 Considering every conversation an intellectual d
ebate with the goal of putting down the opponen
t
TIPS FOR EFFECTIVE COMMU
NICATION

 Clarity - be clear
 Brevity – be brief
 Context – be relevant
 Impact – be impactful
 LISTENING
 Listening involves hearing the words that h
ave been said taking in nonverbal ways su
ch as body language, expressions and pa
ying attention to voice modulation
 WHAT IS LISTENING
 Listening is the ability to accurately receive and i
nterpret messages in the communication proces
s
 Listening is key to all effective communications,
without the ability to listen effectively messages
are easily misunderstood
 Listening is one of the most important skills you
should have
 WHAT IS LISTENING
 An active process of getting information or
ideas
 Listening is the process of receiving, const
ructing meaning from and responding to s
poken
 WHAT IS LISTENING
 Listening is not just about being quiet whil
e someone else is speaking
 Listening is with the mind
 Hearing with the senses
 Listening is conscious
 To improve our interpersonal and oral exc
hange
HOW TO LISTEN EFFECTIVELY
 Neutralize your feelings
 Evaluate the message
 Test your understanding
 Stay on target
 Inquire with questions
 Look interested
UNDERSTANDING

 Do not misunderstand or misinterpret what has b

een said be clear and relevant and try to be defe
nsive on what has been explained to you
RESPONDING

 Be responsive to the concepts and ideas t

hat have been disclosed in front of you
 IMPORTANCE OF LISTENING

• It shows that we are serious

• It displays respect to other’s point of view
• Helps us to learn
• Helps us to adapt and understand
 TYPES OF LISTENING
 Active listening
 Selective listening
 Emphatic listening
 Ignorant listening
 ACTIVE LISTENING
 Understanding things
 Proper interaction
 Proper feedback
 SELECTIVE LISTENING

 We remember only a selective portion

 Topic is not of our interest
 EMPATHIC LISTENING
 When we listen empathetically, we go bey
ond sympathy to seek a true understandin
g of how others are feeling
 This requires excellent discrimination and
close attention to the nuances of emotiona
l signals
 When we are being truly empathetic, we a
ctually feel what they are feeling
 IGNORANT LISTENING

 Not listening at all

 Is pretty insulting to others
 It can lead to strained relations
HOW TO IMPROVE COMMUNIC
ATION SKILLS
 With experience and practice, you can lear
n and improve your communication skills
 Start by identifying your strengths and the
n practice and develop those areas
 CONCLUSION
 You should have the ability of communicati
ng accurately and appropriately
 Should frequently devise patterns and cha
nnels to make sure effective and positive c
ommunication
 CONCLUSION
 It could be done through interacting with ne
w people, face to face meetings, phone call
s or weekly updates/sessions could provide
help in progress
 Good listening skill is also very appreciabl
e as it increase the knowledge
 Take measures to modify and improve your
way of communication for better outcomes
 Active listening
 Communication method
 Friendliness
 Confidence
 Sharing feedback
 Volume and clarity
 Empathy
 Respect
 Nonverbal cues
 Responsiveness