Kayla Lee

2112 Brightside Dr. Baton Rouge, LA 70820 klee32@tigers.lsu.edu (504)239-1425

Objective: As an Information Systems and Decision Science major, I hope to receive an internship that will give me experience in a professional atmosphere. Education: 08/2009-Present

Louisiana State University Bachelor in Information Systems and Decision Science Expected Graduation: 05/14 Major: ISDS GPA: 2.48

Experience: 11/09-Present Baton Rouge, LA

National Center for Disaster Fraud Call Center Operator Answer calls and assist the caller as needed. Transfer, redirect, and take complaints from callers. Part of training team. (Helped train incoming operators) Smoothie King Smoothie Maker Take orders, make smoothies, and check people out. Delias Sales Associate Greeting, helping, and ringing up customers Stocking back room and inventory

05/12-Present Baton Rouge, LA

11/10-05/12 Baton Rouge, LA

Skills: Computer Skills: Familiar with almost all Microsoft programs (Excel, Word, etc.). Programming: Currently developing programming and troubleshooting skills. Phone: Transferring, answering, and using hold. Much experience with irate customers that has greatly improved phone skills. Related Coursework: Programming, Business Law, Real Estate Valuation and Investment, Business and Professional Communication, Analysis and Design of Management Information Systems Honors and Activities: Recipient of Legislative Act 353 Scholarship -4years UREC Intramural Soccer and Softball participant -4 years