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  • Questionnaire: 1) What Is Your Occupation?

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    Amandeep Rana
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    The document is a questionnaire for a customer satisfaction survey being conducted by a student at SRI SAI UNIVERSITY PALMPUR on customer satisfaction at Punjab National Bank (PNB). The 11-question survey asks respondents about their occupation, the types of accounts they hold, their length of association with PNB, their satisfaction with PNB's services, their experience with their current bankers, their willingness to shift accounts to other banks, their interest in opening a savings account with PNB, the types of services offered by PNB, and any additional suggestions. The student thanks respondents for their time and assures confidentiality of their responses.

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    The document is a questionnaire for a customer satisfaction survey being conducted by a student at SRI SAI UNIVERSITY PALMPUR on customer satisfaction at Punjab National Bank (PNB). The 11-question survey asks respondents about their occupation, the types of accounts they hold, their length of association with PNB, their satisfaction with PNB's services, their experience with their current bankers, their willingness to shift accounts to other banks, their interest in opening a savings account with PNB, the types of services offered by PNB, and any additional suggestions. The student thanks respondents for their time and assures confidentiality of their responses.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    5 views3 pages

    Questionnaire: 1) What Is Your Occupation?

    Uploaded by

    Amandeep Rana
    The document is a questionnaire for a customer satisfaction survey being conducted by a student at SRI SAI UNIVERSITY PALMPUR on customer satisfaction at Punjab National Bank (PNB). The 11-question survey asks respondents about their occupation, the types of accounts they hold, their length of association with PNB, their satisfaction with PNB's services, their experience with their current bankers, their willingness to shift accounts to other banks, their interest in opening a savings account with PNB, the types of services offered by PNB, and any additional suggestions. The student thanks respondents for their time and assures confidentiality of their responses.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    QUESTIONNAIRE

    Dear Sir/Madam, I am the student of SRI SAI UNIVERSITY PALMPUR are conducting a project on CUSTOMER SATISFACTION AT PNB I kindly request you to fill this questionnaire below and assure you that this data will remain confidential.

    1) What is your occupation? Business man


    02)

    Government employee

    House wife

    Student

    Other

    SHARE OF what DIFFERENT TYPES OF ACCOUNTS 1. Saving A/Cs 2. Current A/Cs 3. Fixed A/Cs 4. Lone A/Cs 5. Other

    03 From how many years you are associated with this bank?

    1. Less than 1 year 2. 1-5 3. More than 5 year

    04) THE SATISFACTION OF RESPONDENTS WITH SERVICES OFFERED BY PNB BRANCH ?

    a. Satisfied b. Not Satisfied


    05) THE SERVICES OFFERED BY THE RESPONDENTS LIFE INSURANCE COMPANY?

    1. Excellent 2. Very Good 3. Good 4. Average 5. Poor

    06. WHAT IS THE MOTIVE BEHIND SELECTING PNB.? 1. Brand name 2. Customer service 3. Interest 4. Others

    07. How would you rate your experience with your current bankers? 1. Excellent 2. Good 3. Fair 4. Poor
    2

    08. CONSUMERS WILLINGNESS TO SHIFT THEIR A/Cs TO OTHER BANKS. 1. Shift

    2. Doesnt shift

    09. Would you be interested in opening a saving account with the Punjab

    National Bank? 1. YES


    2. NO

    10). Your bank offers which type of services?

    Mobile banking

    Net banking

    Forex banking

    11) Any suggestions that you want to give.

    -----------------------------------------------------------------------------------------

    Thank You AMAN DEEP RANA MBA 4th Sem.( Student) SSU PALAMPUR Thank You for Your Time and Patience
    3

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