QUESTIONNAIRE

Respected Sir/Madam,

I am a final semester MBA student of University Institute of Management, Kollam. As part

of curriculum, I am conducting my final semester project titled “Remittance and NRI deposits in
Kerala – Analysis” at SBI Trivandrum. I will be grateful to you, if you spare a few minutes from
your precious time to fill up this questionnaire.

1. Name:
2. Gender:
Male Female
3. Age:

18-25 26-35

36-56 56 above

4. Marital status:
Married Unmarried

5. Qualification:
SSLC Degree PG Others

6. Source of income:
Private sector Government sector
Business Others, specify

7. Monthly income
Less than 30,000 30,000-50,000
50,000-1 lakh 1 lakh-2 lakhs
Above 2 lakhs

8. Product or service availed from that bank (please specify)

NRI Services NRI Accounts/Deposits
NRI Loan NRI Investments
NRI Remittances
.

9. How long have you been an SBI customer?

Less than 1 year 1 to 3 years

3 to 5years More than 5 years
10. After how many months did you approach SBI for availing a second product or service?
Less than 12 months 12 to 24 months
24 to 36 months More than 36 months

11. Your opinion about quality of customer service offered to you by the employees to NRIs
Excellent
Good
Unsatisfactory

12. How do you came to know about different product or service offered by SBI to the customers?
Advertisements
Friends and relatives
Relationship managers/Employees of SBI

13. Your opinion about NRI services provided by the bank

Excellent
Good
Unsatisfactory

14. Do you face any problem in remitting salary to India through SBI?
Yes
No

15. Does the bank provides advices related to your confusion over legal rights and other matters
related to NRI remittances and services?
Yes
No

16. Do you face any delay in processing of NRI services?

Yes
No
17. Your opinion about the charges incurred upon each NRI product or service by the bank
Reasonable High Very High

18. Do you face any problems related to NRI services provided by the bank? (Please specify)
Yes No
19. Are you a customer of a product or service of any other bank?
Yes
No

20. If yes, nature of bank

Public sector bank
Private sector bank
New generation Bank

21. Your rating of SBI with that of other banking regarding;

Quality of products- Less, Equal, High
Quality of customer service- Less, Equal, High
Cost incurred- Less, Equal, High