Process Map - Interaction Sequenced

Revision: 0

Key Functions

Management

Sales

Project Management

Technical

Purchasing

Planning

Bulk Raw Material Store

Production

Quality Control

Quality Assurance

Finished Goods Warehousing

CSU

Despatch

Finance

Engineering/SHE

Human Resources

RFQ from Customer

Initiate RDA

Review RFQ

Notify customer

Determine Investment, Equipment, Labour, Raw/Finished Product Costs - Feasibility

Inquiry/RFQ
Yes/No Feasible? Yes Consolidate Costs/ Leadtime Initiate Project

Submit Quote to Customer

Awarded?

No

Close Project

Yes

Source/Procure Raw/ Finished Product

Develop lab Sample Deliver to customer Customer Approval Purchase Raw/ Finished Product Schedule Line Trial Batch Receiving Receiving Inspection

Product/ Process Development

Batch Preparation Manufacture Trial Batch Manufacture Trial Batch > QC Testing > Sample Submission > Customer Approval

Colour Matching

Filling

Labelling Customer Approval Line Trials/Correlation

Warhousing

Process Order

Deliver to Customer

Invoice Customer Close Project

Customer Order

Purchase Raw/ Finished Product

Schedule Production Receiving Receiving Inspection

Batch Preparation

Series Prodction

Manufacture Batch Colour Matching Filling > QC Testing > Sample Submission > Customer Approval

Labelling Internal Audits

Warhousing

Process Order

Deliver to Customer

Invoice Customer

Management Oriented Processes

Business/ Resource Planning

Management Review

Continual Improvement Customer Satisfaction/Feedback Data Analysis Corrective & Preventive Actions

Additional Support Processes

Legend:

Document Control

Records Control

Revalidation

Calibration Control

Staffing Resources

Training

Maintenance

Customer Oriented Processes

Management Oriented Processes

Support Oriented Processes

Certain Products

Imported Product

Local/Imported Product