Questionnaire

Dear Sir/Madam, We are conducting a research work in the area of Management on a comparative study of customer perception towards LIC of India in view of increased competition by private companies. As a part of our study, For this purpose We request you to kindly fill in questionnaire and provide the necessary information, which would be used strictly for academic purpose only. We undertake to maintain the confidentiality of the information revealed by you. We would be thankful to you for sparing your valuable time for me in answering these few questions that we have.

Q.1 Name (in full): ____________________________________________________________ Q.2 Age : ___________ : MALE FEMALE Q.4 Education : ___________

Q.3 Gender

Q.5 Your Occupation: Professional Employee Business Agriculture Other Q.6 What is your annual income? : _____________ Below 60,000 60,000 - 1, 20,000

1, 20,000 - 1, 80,000 1, 80,000 - 2, 40,000 Above 2, 40,000 Q.7 Of which company the insurance policy you have? LIC OTHERS Q.8 Which type of policy of Insurance you have? Whole Life Endowment Money Back Pension Fund ULIP Others Q.9 what is the periodicity of the policy you have? 5 years 5-15 years 15-25 years Above 25years Q.10 Are you aware with the each and every rules and regulations of the policy of insurance you have? Yes No

Q.11 Are you satisfied with the services provided by the company? Fully Satisfied Partially Not Satisfied Q.12 Do you face any problem regarding your policy and for services? If yes, what are main? Please
state here briefly?

Yes No Problems: 1._____________________________________________________________ 2._____________________________________________________________ 3.______________________________________________________________ Q.13 Are you satisfied by the process of claim settlement of the company? Fully Satisfied Partially Not Satisfied Q.14 Do you get necessary information from your agent? Yes No Q.15 Are you satisfied by the grievances handling system of the company? Fully Satisfied Partially Not Satisfied

Q.16 which is the rationale behind the taking insurance? Individual Risk Coverage Tax Benefits Growth and return on investment Risk Coverage of Family Child Welfare