Interview

Dear respondents.
The purpose of this interview is to collect data for research paper your genuine response
for the following question is extremely important for the successful completion of this
paper. I would like to thank you in advance for your co-operation.
Interview question that will be forwarded for deposit officer.
1) How many deposit customers are there in your institution?
2) Do you give enough orientation for your customersbefor granting of deposit
service?
3) How do you evaluate your deposit customer whether they know your saving
policy and procedure?
4) How many types of savings doesAdcsi give for its customers?
5) How do you mobilize your savings, customers?
6) What are the way you use for saving management?
7) What are the possible strategies followed by you to use a well deposit
management system?
8) Is there any challenges you face in saving mobilization?
9) How do you receive suggestions regarding saving policy and procedure of the
institution?
10) What are the possible factors contribute to the success or failure of saving
mobilization?
11) Is there any challenges you face in saving management the client may raise?
12) If you have any suggestion?

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 Addis Ababa University

School of business and public administration

Department of accounting and finance

Questioner which will be forwarded to deposit customers

Dear respondents

The purpose of this questionnaire is to prepared for research on “saving mobilization and its
management in the case of Addis credit and saving institution”. The response will be used for
academic purposes only. Your genuine response for the following questions is extremely
important for the successful completion of this research conclusion. Therefore, please fill the
required response below honestly and responsibly. Use a”  “mark. I would like to thank you in
advance for your co-operation.

Part I personal information

1. Sex Male Female

2. Age 18-25 26-35

35-40 Above 40

3. Job occupation

Civil servant Employees partnership

Business man/ Merchant association

Farmer religious organization

If other, please, specify __________________________

4. For how long you stay in your current job?

Less than 1 year I year 3-5 years

Less than 2 years 2 years more than 5 years

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Part II questioner related to AdCSI service.

5. What make you to prefer AdCSI from other institution?

Location Quality of service

Nature of saving requirement management system

6. For how long have you stayed as a customer of the institution?

Less than one year 1-5 years
5-10 years More than 10 years

7. What types of saving are you using currently in the institution?

Pre credit saving pass book saving
Monthly saving fixed time deposit
Insurance saving non interest bearing deposit
House purchase pre credit saving under age saving
If any other please specify
8. Have you had a regular saving habit before you become a member of the Adcsi?
Yes No

9. Do you have enough knowledge about saving policy and procedure of AdCSI?

Yes No

10. Do you think that the saving policy and procedure helpful?
Yes No

11. What is strength of the institution? (you can select more than one)
Encourage investment and saving
Use of New technologies
Saving interest rate
If any other please specify ___________________________________________

12. What is the weakness related to Deposit in the institution? (you can select more than one)

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 Failure to bring policies in to practice

Lack of encourage investment and saving

Use of old system

If any other please specify ________________________________

13. How do you evaluate the speed, courtsry& cooperativeness of deposit manager;
employee, experts their work?
Low Moderate High

14. Any suggestion on the deposit management system of AdCSI?

________________________________________________________________________
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