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  • Listening Well

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    Course Objectives Good communication is one of the keys to a successful career no matter what field you choose, and many different skills contribute to a professional's capacity to communicate well. The objective of 15.279 is to help you improve the ability to: Formulate an effective communication strategy for any message, in any medium, and in any situation. Write clearly, concisely, and convincingly. Create impressive formal presentations that are delivered with confidence and poise. Give and receive feedback that will improve yours and other's communication. Listen for understanding. Work effectively with others in small groups or teams. Understand and negotiate the difference in communication between yourself and people who are not from your culture. Improving communication is a continuous process of learning, doing, critiquing, evaluating, and doing again. It is a process that we hope will continue for you even after you complete 15.279.

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    Course Objectives Good communication is one of the keys to a successful career no matter what field you choose, and many different skills contribute to a professional's capacity to communicate well. The objective of 15.279 is to help you improve the ability to: Formulate an effective communication strategy for any message, in any medium, and in any situation. Write clearly, concisely, and convincingly. Create impressive formal presentations that are delivered with confidence and poise. Give and receive feedback that will improve yours and other's communication. Listen for understanding. Work effectively with others in small groups or teams. Understand and negotiate the difference in communication between yourself and people who are not from your culture. Improving communication is a continuous process of learning, doing, critiquing, evaluating, and doing again. It is a process that we hope will continue for you even after you complete 15.279.

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    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    10 views2 pages

    Listening Well

    Uploaded by

    akirank1
    Course Objectives Good communication is one of the keys to a successful career no matter what field you choose, and many different skills contribute to a professional's capacity to communicate well. The objective of 15.279 is to help you improve the ability to: Formulate an effective communication strategy for any message, in any medium, and in any situation. Write clearly, concisely, and convincingly. Create impressive formal presentations that are delivered with confidence and poise. Give and receive feedback that will improve yours and other's communication. Listen for understanding. Work effectively with others in small groups or teams. Understand and negotiate the difference in communication between yourself and people who are not from your culture. Improving communication is a continuous process of learning, doing, critiquing, evaluating, and doing again. It is a process that we hope will continue for you even after you complete 15.279.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    of 2

    How Can You Listen Well?

    • Behavior #1: Accuracy


    – Discriminate facts from opinions
    – Analyze facts to understand message
    • Behavior #2: Support
    – Give attention to the other person
    – Show involvement verbally and nonverbally
    – Help other person feel comfortable
    From: Lynn O. Cooper, “Listening
    Communication for Managers Competency in the Workplace,” Business
    Communication Quarterly.
    Develop Your Capacity to

    Reflect in Action

    • Hit the “pause button”


    – How does the interaction make you feel?
    – How and why do you interpret as you do?
    • Suspend your assumptions
    • Consider how your actions are coloring
    the situation
    • Use self-observation to bring about
    self control
    Communication for Managers

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