To listen well, one must discriminate facts from opinions, analyze facts to understand the message, give full attention to the other person through verbal and nonverbal involvement to make them feel comfortable. When reflecting in action, hit pause to consider how you interpret interactions and feel, suspend assumptions, and use self-observation to bring self-control and understand how your actions impact situations.
To listen well, one must discriminate facts from opinions, analyze facts to understand the message, give full attention to the other person through verbal and nonverbal involvement to make them feel comfortable. When reflecting in action, hit pause to consider how you interpret interactions and feel, suspend assumptions, and use self-observation to bring self-control and understand how your actions impact situations.
To listen well, one must discriminate facts from opinions, analyze facts to understand the message, give full attention to the other person through verbal and nonverbal involvement to make them feel comfortable. When reflecting in action, hit pause to consider how you interpret interactions and feel, suspend assumptions, and use self-observation to bring self-control and understand how your actions impact situations.
– Discriminate facts from opinions – Analyze facts to understand message • Behavior #2: Support – Give attention to the other person – Show involvement verbally and nonverbally – Help other person feel comfortable From: Lynn O. Cooper, “Listening Communication for Managers Competency in the Workplace,” Business Communication Quarterly. Develop Your Capacity to
Reflect in Action
• Hit the “pause button”
– How does the interaction make you feel? – How and why do you interpret as you do? • Suspend your assumptions • Consider how your actions are coloring the situation • Use self-observation to bring about self control Communication for Managers