Analysing Performance Problems Performance analysis is the process by which you identify and respond to problems and opportunities,

through the study of individuals and their organization to determine an appropriate solution system. Think of performance analysis as analogous to a physician's diagnostic process. A Performance Analysis is usually conducted as a preliminary study (up front and fast) of the situation to identify possible solutions to a performance problem. Steps involved in analysing performance problem; 1. Investigating performance problems o Finding and disseminating information about: a. optimal performance, b. actual performance and c. the feelings of key sources. o Tools for analysis: a. interview, b. observation, c. survey, and d. focus group. 2. Choosing analysis methods that are a good fit 3. Analyzing Performance Problems o Determining the cause(s) of the problem, o Determining appropriate solutions (interventions) based on cause 4. Communicating and Influencing the Organization