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STUDENT RESIDENTAL SATISFACTION SURVEY ON SERVICES PROVIDED BY APARTMENT YAYASAN MELAKA.

Please take a moment to fill in this form. This survey intended to gain information on a satisfaction level among students on the services in Apartment Yayasan Melaka. Please answer as many questions as you feel relevant.

PART A 1. Gender 2. Age : : Male 19-21 years Female 22-24 years 1 semester 2 semesters 3 semesters and above UiTM KPM KYM UteM MiCOST Accel-Skill 25 years and above

3. How long have you been staying here? :

4. You are student from

PART B Overall, how satisfied you are with the following: (Please rate)
Very Dissatisfied Very Satisfied

Dissatisfied

Neutral

Satisfied

a) Overall services provided by apartment. b) The quality and conditions of your apartment. c) The safety and security of your neighborhood. d) Apartment maintenance services and management staff. e) The quality and conditions of the local community facilities.(eg: carpark, cafe, etc.)

2.Based on your experience over the past semester or year requesting maintainence and repairs from apartment management, how satisfied were you with : (Please rate)
Very Dissatisfied Very Satisfied

Dissatisfied

Neutral

Satisfied

a) How easy it was to request repairs. b) How well you were treated by the person you contacted for repairs. c) The amount of time it took to complete the repairs.

3. How safe do you feel about the following: (Please rate)


Very Not Safe

Not Safe

Neutral

Safe

Very Safe

a) Alone at night in your home. b) Alone at night in the hallway/lobby/laundry room of your apartment building. c) Alone at night walking on the outside grounds of your development.

4. I am satisfied with the value of my unit for the rent I pay? Yes No 5. I would recommend my housing property to a friend? Yes No 6. Information provided by apartment management is accesible, timely and relevant. Yes No 7. Do you have any ideas on how to improve Aparment Yayasan Melaka services? Please comment. ___________________________________________________________________________________ ___________________________________________________________________________________

Thank you for your coorperation.

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