Dear customers!

Rex Hotel would like to receive your feedback on the quality of service at the hotel. Collecting your

feedback will help us improve our services and bring you the best experience in the future.

Please take a few minutes to complete this survey. All customer information will be absolutely

confidential.
1. Have you ever the service at Rex hotel?
A. Uesd to
B. Never -> thank you for taking your valuable time to share your opinion with us.

PERSONAL INFORMATION
2. First and last name bỏ tên
Ex: Nguyen Van A
3. Gender
A. Male
B. Female
C. Others
4. Age
A. From 18 to 24
B. From 25 to 34
C. From 35 to 44
D. From 45 to 54
E. Over 55
5. Income
A. Under 10 milion
B. From 10 to 20 milion
C. From 21 to 30 milion
D. From 31 to 40 milion
E. Above 41 milion
6. Have you ever experienced the service at Rex hotel? (đầu, cụ thể)
C. Uesd to
D. Never -> thank you for taking your valuable time to share your opinion with us.
7. What is the purpose of your stay at the hotel?
A. Tourism
B. Go on business
C. Visit friend/family
D. Others (pleas write specifically)

EVALUATION OF SERVICE QUALITY quá khứ

1. Is the room clean and tidy?
 A. Very dissatisfied
B. Dissatisfied
C. Normal
D. Satisfaction
E. Very satisfied
2. Are the equipments in the room (TV, air conditioner, etc.) working well?
A. Very dissatisfied
B. Dissatisfied
C. Normal
D. Satisfaction
E. Very satisfied
3. Fast and efficient reception/bar/restaurant service?
A. Very dissatisfied
B. Dissatisfied
C. Normal
D. Satisfaction
E. Very satisfied
4. Does the hotel fulfill its service commitments (promotions, reservations, etc.)?
A. Very dissatisfied
B. Dissatisfied
C. Normal
D. Satisfaction
E. Very satisfied
5. How do you feel about the booking process through the hotel website?
A. Very dissatisfied
B. Dissatisfied
C. Normal
D. Satisfaction
E. Very satisfied
6. Does the hotel pay attention to security and confidentiality issues for customers?
A. Very dissatisfied
B. Dissatisfied
C. Normal
D. Satisfaction
E. Very satisfied
7. Is the hotel fully equipped with safety equipment (fire alarm, fire fighting, etc.)?
A. Very dissatisfied
B. Dissatisfied
C. Normal
D. Satisfaction
E. Very satisfied
8. Does the hotel have a clear and effective complaint handling process?
A. Never made a complaint
B. Very dissatisfied
 C. Dissatisfied
D. Normal
E. Satisfaction
F. Very satisfied
9. Are the hotel's facilities modern and comfortable (rooms, lobby, restaurant, etc.)?
A. Very dissatisfied
B. Dissatisfied
C. Normal
D. Satisfaction
E. Very satisfied
10. Is the quality of food and drinks at the restaurant/bar good?
A. Very dissatisfied
B. Dissatisfied
C. Normal
D. Satisfaction
E. Very satisfied
11. Does the hotel provide full amenities (wifi, swimming pool, spa,..)?
A. Very dissatisfied
B. Dissatisfied
C. Normal
D. Satisfaction
E. Very satisfied
12. How clean is the common area (lobby, hallway, bathroom, etc.)?
A. Very dissatisfied
B. Dissatisfied
C. Normal
D. Satisfaction
E. Very satisfied
13. Are hotel staff polite, friendly, and professional?
A. Very dissatisfied
B. Dissatisfied
C. Normal
D. Satisfaction
E. Very satisfied
14. `Do hotel staff listen and understand customer needs?
A. Very dissatisfied
B. Dissatisfied
C. Normal
D. Satisfaction
E. Very satisfied
15. How quick are employees when asked for help?
A. Very dissatisfied
B. Dissatisfied
C. Normal
 D. Satisfaction
E. Very satisfied
16. Does the hotel care about customer feedback and suggestions?
A. Very dissatisfied
B. Dissatisfied
C. Normal
D. Satisfaction
E. Very satisfied
17. Does the hotel receive and handle customer complaints effectively? (khách chưa cplaint
A. Very dissatisfied
B. Dissatisfied
C. Normal
D. Satisfaction
E. Very satisfied
18. Overall, are you satisfied with the quality of service at the hotel?
A. Very dissatisfied
B. Dissatisfied
C. Normal
D. Satisfaction
E. Very satisfied

Rex Hotel would like to sincerely thank you for taking the time to complete the survey on the
hotel's service quality. Your feedback is extremely valuable and will help us improve our
services even better.

All of your comments will be recorded and carefully considered by us. We are committed to
doing our best to bring you the best staying experience at Rex hotel.