Mark with an x the answer of your preference

1. What was the reason why you chose us over the other travel
agencies?
o For the experience that I already have with you ( )
o Recommendation ( )
o Prices ( )
o Advertising ( )
o For the good fame ( )

2. Which of the methods did you use to make the reservation?

o In person ( )
o Online catalog ( )
o By phone ( )
o The trip was booked by someone else ( )
 3. How satisfied were you with the level and quality of the service during
your trip?

o Happy ( )
o Somewhat happy ( )
o Neither happy nor ( )
o Discontent ( )
o Somewhat unhappy ( )
4. How would you evaluate your trip with our agency from the beginning
to the end?

o Very good ( )

o Well ( )

o Regular ( )

o Bad ( )

o Very bad ( )

Discuss your answer:

________________________________________________________________________

5. What factor interests you the most when choosing your vacation?

o Price ( )

o Attractiveness of the site / activities ( )

o Recommendation from my friends / family ( )

o Which travel agency to choose ( )

o Advertising profitable deals and packages ( )

6. Would you change anything in our services? Please let us know in your own
words:
 7. Before traveling, did the agency staff offer you the following services

Payment protection YES I DO NOT NO

insurance REMEMBER

Comprehensive
insurance
Possibility of transport to
/ from the hotel
Excursions or option trips

8. How was the service provided by the Rami Tours staff?

o Excellent ( )
o Good ( )
o Regular ( )
o Bad ( )

9. Do you think that the objectives of your purchase were fully met?

o Yes ()
o No ()
10. Would you recommend our Rami Tours to your family, friends,
acquaintances, etc.?

o Yes ()
o No ()

11. Would you hire the services of Rami Tours again to book air flights:

o Yes ()
o No ()