SURA MARK

It is a company responsible for conducting tours to groups of people where we provide a

pleasant and complete service from lodging to health service Our company is characterized
by meeting the expectations of our customer.

1 what are the situations that put our customers to think about our tour service

A the lack of information

B the bad attention client

C breach of the services offered
D all of the above

2 What was the last thing you saw or heard about our tour company that prompted you to
buy our travel plan

A brochures

B discount offers

C new tourist sites

D all of the above

3 What are the types of failures that our tour company has that have caused a bad customer
experience?

A lack of information

B Customer Support

C lack of staff

D all of the above

4 What excuses have you received from the sales staff when you ask about the changes we
have implemented?

A all

B none

5 What alternatives do we offer that led them to acquire one of our tour plans

A refund of money

B another travel plan

C fully trained staff

6 What words would you use to talk tour company with your friends and family?

A happiness
B peace
C freedom
D bad

7 What inconvenience do you feel when using our service?

A All
B None

8 What are some of the features or alternatives that our competitors offer and we don't?

A Installment payment
B Different means of payment
C Different tourist sites

9 What really matters to the customer when they are buying what you sell?
A That meet your expectations
B May they receive what they promise
C All of the above

10 Who do you listen to when it comes to solving problems?

A To authorized persons
B To boss
C To nobody