Name: Date

TPC 2 MIDTERM EXAMINATION

Praised be Jesus and Mary! Read the Questions carefully. Click the best answer from the given choices. Good Luck!

1. It can be defined as any form of travel from place to place, with multiple features that can be
packaged and sold as a single unit. points: 1

2. it refers to how quickly and slowly an itinerary moves. points: 1

movement
route
pace
energy

3. When you say time efficient as an advantage of selling tours it means many tours are planned and
operated according to a time schedule points: 1
true false

4. This can be an important factor for travelers who are touring in an unfamiliar places and in areas
where they do not speak the language. points: 1
comfort and protection
ease and convenience
time efficiency
easier travel

5. Tours offer a high level of customer satisfaction, clients who book from you and are satisfied will be
likely to request additional services from you in the future. This is a benefit for points: 1
profit potential
customer relationship development
repeat business potential
real client value

6. An agent who sells the right tour package to the right client will develop loyal followers and
potential increase in their business through referrals. This means travel agents have points: 1
profit potential
customer relationship developmentt
repeat business potential
real client value

7. Commission on a tour package can add up quickly, especially when booking more than one client on
the tour. The benefit in selling tours is called points: 1
market potential
profit potential
market value
customer value

1
8. Tours offer wonderful advantages only to the clients points: 1
true false

9. The tour company do not prepay most of the sightseeing attractions. points: 1
true false

10. When considering tour itineraries, it is helpful to understand some basic guidelines. What does
PRIDE stands for? points: 1
pace, routing, itinerary, details, energy
place, routing, interests, details, efficiency
place, routing, itinerary, details, efficiency
pace, routing, interest, details, energy

11. Which of the following pre-package components, can opted out in the tour package? points: 1
transportation
accommodation
meals
sightseeing

12. Which of the following pre-packaged components you need to pay particular attention when
booking tours? points: 1
transportation
accommodation
meals
sightseeing

13. Which of the following does not belong to the group? points: 1
increased security
time efficiency
repeat business potential
less time planning

14. Fly/Drive programs appeal to travelers who want to visit multiple destinations and set their own
travel pace. points: 1
true false

15. Hosted tours offer travelers an opportunity to travel independently but also to receive guidance
and assistance from a host at each of the tour's destination. points: 1
true false

16. This type of tour is tailor made for the individual. points: 1
independent tour
custom-designed tour
hosted tour
pre-packaged tour

17. Travelers who desire the highest level of control over all of the elements of a tour. points: 1
escorted
hosted
custom-designed
pre-packaged

2
18. The complexity of the travel and tourism industry requires human touch which may simplify and
sort out complex matters. Being able to do this skill is a major asset in terms of productivity and low
wastage of time and money. points: 1
creativity
resourcefulness
good organizational skills
finance, accounting, and managerial skills

19. If you do your job well independently, it is not important to function as a team member. points: 1
true false

20. Which of the following does not belong to the group? points: 1
patience
service-mindedness
a cool head
good knowledge of geography

21. A good knowledge of Geography includes points: 1

What is the distance of India to Pakistan?
Do Brazil have similar climate with Jamaica?
What are the physical characteristics of Malaysia?
all of the above

22. This is true in any profession, as customers are buying product they may have neither seen nor
experienced. This means you need to have points: 1
Language Skills
Patience
Integrity
team spirit

23. One reason why ethics is important is to encourage employees to points: 1

increase company profits
sell to the customers
make the right decisions
prepare budget

24. Which of the following is a common source of complaints? points: 1

creation of politics
faulty design
rudeness
hidden charges

25. Stephanie greets guests by name, eye contact, and smiles warmly as they pass. Stephanie is
demonstrating service that is points: 1
distant
inconsistent
customer-focused
accurate

3
26. Which of the following is an example of a salesperson empathizing with a customer's objection
points: 1
"I understand how you feel."
"Everyone is buying this item."
"This is the best deal in town."
"Let me see what I can do"

27. What might a travel agency include in a display to graphically show people enjoying a destination?
points: 1
testimonials
souvenirs
videos
reviews

28. As workers in the hospitality industry you should not only be dealing with customers or guests but
as well as colleagues. That means you are promoting points: 1
team spirit
better ideas
good reputation
increased sales

29. When a co-worker is upset with you, you ask him/her to explain what is wrong instead of ignoring
the problem. As a result you are able to work through your problems. Which benefit are you
experiencing? points: 1
a good reputation
better sales
better ideas
better conflict resolution

30. The most structured type of tour and usually the most complete in its component points: 1
hosted tour
custom designed tour
independent tour
escorted tour

31. Which of the following does not belong in the group? points: 1
European Plan
American Plan
Asian Plan
Continental Plan

32. Which of the following is most likely to use a travel agent to help them plan their vacation? points:
1
Olivia is going to visit her mom in a different state
Cathy is planning a family vacation to a destination which she has been before
Bryan wants to visit Brazil for the first time
David is planning to go to a small town where he grew up

33. What does a vacation package from a travel agent typically include? points: 1
just a flight
just a tour
hotels and transportation
flight, hotels, and tours

4
34. When do customer service exist? points: 1
when a guest purchased the tour package
when the guest got what he wanted
when you are face to face with customers
when the guest is happy

35. Which of the following does belong the group? points: 1

face to face
email
phone call
friendliness

36. The average "wronged" customer will tell ___ person/ persons points: 1
2 persons
8 persons
1 person
5 persons

37. The following are considered to be signs of complaints except one points: 1
appear flustered
looks aggressive
humming
become to loud

38. When customers complain you need to hear them out by points: 1
let the guest talk and vent
give reason to the guest while complaining
apologize for the inconvenience
show sincerity

39. As a Service Provider we want to correct our mistake and resolve the concerns of our guests. We
can do this by points: 1
promising to the guests
seek the guest's suggestion to resolve the concern
thank the guest for complaining
let the guest vent out the concern

40. In dealing with complaints, it should be done points: 1

politely
sensitively
courteously
all of the above

41. For leisure travelers budget is not a main factor when making a decision to purchase. points: 1
true false

42. Business travelers enjoy some sort of perks on the following except points: 1
flight upgrade
restaurant vouchers
VIP lounge
price of travel

5
43. Business travelers have access to discounts that are also available to regular leisure travelers.
points: 1
true false

44. Which of the following does not belong to the group? points: 1
exhibition
sports
education
holidays

45. Andrie is preparing to on an international business trip. Which of the following items would he
likely need to bring with him on this trip points: 1
list of all his credit card numbers
500$ in cash for emergencies
business visa for the country he will visit
bank statement