customer survey about services

Paola Andrea Martinez Arrieta

CENTER OF SERVICE AND REGIONAL BUSINESS

MANAGEMENT ANTIOQUIA
MARKET MANAGEMENT PROGRAM
ENGLISH ACTIVITY

CARTAGENA – BOLIVAR

2018
survey on services and acceptance of the travel agency colombia
travel turismo s. a

Take a few minutes to complete this short survey. Your answers will
be treated confidentially and will be used only to improve the
service we provide. This survey takes approximately five minutes.
1. how old are you

between 15 and 20 years

25 and 25 years

more than 35 years

2. Where are you from?

a) Bogotá

b) Medellín

c) Cali

d) barranquilla

e) Bucaramanga

f) another city

3 what is your sex?

a) Male

b) female

4. When you go on vacation you prefer to visit or perform activities

such as:

a) Beach

b) Exit routine

c) Culture of the city

d) Adventure activitie

e) By proximity

5. How many days do you usually take a vacation?

a) Between 1 and 2 days

b) Between 3 and 4 days

c) More than 4 days

6 . What do you dislike most when you travel?

a) Service of places

b) Search for lodging

c) Not having a place to eat

d) Not knowing where to go7.

7.When looking for accommodation, what means do you use?

to Internet

b) Travel agencies

c) Recommendations

d) Other

(specify)

8. Would you hire the services of a company that provides an

alternative of fun, recreation and change of environment through a

tourist route?

a ) Yes

b) No

c)¿ Why ?

9. What price would I be willing to pay for a package that contains

natural, cultural and adventure activities?

a) Between 250,000 to 600,000 pesos

b) Between 600,000 to 950,000pesos

c) Between 950,000 to 1,000,000 pesos

d) More than 1.000.000peso

10. Which of the following services have you used?

a ) Hotel packages

b ) Excursions

c )Social events

d) accommodation

e)other (specify)

11. By what means have you seen, read or heard any promotion of
the agency

a ) Radio

b) TV

c ) Newspaper

d) Magazine

e ) Internet

other (specify)

thank you for your cooperation we are here to serve you