Quality Objectives for a Management Team that is Sales Orientated

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Quality Objectives for a Management Team that is Sales Orientated

ISO/TS 16949 - International Automotive Quality Systems Standard

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Nette
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Quality Objectives for a Management Team that is Sales Orientated

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Hi Does anyone have a definition of what quality objectives are for a management team that is sales orientated rather than quality orientated. It needs to be very simple and easy to understand. Thank you. Nette

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15th August 2006, 08:05 AM

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Coury Ferguson
Moderator here to help Registration Date: Jan 2006 Location: SoCal Age: 53 Re: Quality Objectives Quote: Originally Posted by Nette Hi

Does anyone have a definition of what quality objectives are for a management team that is sales orientated rather than quality orientated. It needs to be very simple and easy to understand. Thank you. Nette

I would focus your objectives for Business rather than quality. Forget that the standard calls them Quality objectives and make them Business objectives. You also want to make sure that they are measurable, and if they aren't met, make sure something is in place to ask why, in my opinion. __________________
"The one thing I want to leave my children is an honorable name." "It is hard to fail, but it is worse never to have tried to succeed." Theodore Roosevelt Chicago, IL, April 10, 1899

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Quality Objectives for a Management Team that is Sales Orientated

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15th August 2006, 08:14 AM

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Nette
Registered Visitor Registration Date: Jan 2006 Location: Lancashire, United Kingdom Re: Quality Objectives

Ok, so if I change the words to business objectives I agree they will understand it better. As they are very money oriented can the objectives be set on things like special transport costs, scrap costs, rework costs, etc.? The kind of things that they can see monetary improvements on. Nette

15th August 2006, 08:16 AM

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Coury Ferguson
Moderator here to help Registration Date: Jan 2006 Location: SoCal Age: 53 Re: Quality Objectives Quote: Originally Posted by Nette Ok, so if I change the words to business objectives I agree they will understand it better.

As they are very money oriented can the objectives be set on things like special transport costs, scrap costs, rework costs, etc.? The kind of things that they can see monetary improvements on. Nette

You could use those as part of your Business objectives. It is apparent that they would be measurable, in my opinion. __________________
"The one thing I want to leave my children is an honorable name." "It is hard to fail, but it is worse never to have tried to succeed." Theodore Roosevelt Chicago, IL, April 10, 1899

15th August 2006, 08:57 AM

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Baldrick
Cunning Planner Registration Date: Jun 2005 Location: Newport, South Wales, UK Age: 45 Re: Quality Objectives for a Management Team that is Sales Orientated

Good advice from Coury.

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When establishing any objectives, it's important also that they are realistic (i.e. achievable). For example, some management types like to make things easy for themselves by setting "aspirational objectives" - things they would ideally like to achieve in the long term, but which they have no intention of actually doing anything about. These type of objectives look good in policy statements, mission statements, brochures, websites etc., but involve no actual effort on anyone's part as there are no short term targets to meet. If you are going down the ISO9000 trail, it's unlikely your auditor will view such objectives positively. Try searching the Cove (or Google) for "SMART objectives" for more tips on selecting objectives. A couple more things - don't choose objectives for the sake of it, and don't think there is a minimum number you need to have. Choose objectives that are important to your company. An auditor won't ding you for choosing the wrong objective, or for having too few objectives, because it's up to YOU to decide what's important to YOU. He/she WILL ding you for nominating an objective then failing to do anything about it. Why? Because by making it one of your objectives, YOU declared that it was important to your business. I've seen numerous instances where companies have done this, and have picked up NCs as a result. They might complain, but the truth is that they've been "hoisted by their own petard". __________________
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15th August 2006, 09:13 AM

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Randy
Super Moderator Registration Date: Jun 1999 Location: Greenwood (Ft Smith area), Arkansas, USA Age: 60

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Sell! Sell! Sell! If it doesn't have anything to do with getting the word out and the product off the shelf most likely it is not relevant to sales.
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Sales could have objectives related to product research, new opportunities/markets and so on. __________________ If theres no risk, theres no thrill Quark - Star Trek DS9

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15th August 2006, 12:24 PM

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E Wall
Just Me! Registration Date: Jun 2001 Location: Relocating from deep south to just outside DC Re: Quality Objectives for a Management Team that is Sales Orientated Quote: Originally Posted by Nette Hi

NIST's Engineering Statistics Handbook IRCA - International Register of Certified Auditors SAE - Society of Automotive Engineers Quality Digest Portal IEST - Institute of Environmental Sciences and Technology ASQ - American Society for Quality

Does anyone have a definition of what quality objectives are for a management team that is sales orientated rather than quality orientated. It needs to be very simple and easy to understand. Thank you. Nette

Go with the info from Coury and Baldrick. My add-on - basic info on measures: There are three ways to measure all process and improvements With an objective number (such as the number of defects, amount of time, deviation from norm, costs/sales, etc...) With a subjective number (like a satisfaction index [5 good to 1 very poor], asking how satisfied someone is with your work/service) By simply recording and reporting a new and better process. (example - rather than counting your filing erros, change filing process)

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15th August 2006, 01:57 PM

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jrubio
Javier Rubio Registration Date: Jun 2005 Location: Europe Spain. Cadiz

Re: Quality Objectives for a Management Team that is Sales Orientated Quote: Originally Posted by Nette Hi Does anyone have a definition of what quality objectives are for a management team that is sales orientated rather than quality orientated. It needs to be very simple and easy to understand. Thank you. Nette

Just ask you how much money are you waisting due to lack of Quality due to your focus in Sales. The best objetives are to earn Money in general and survive. Now and in the future. Are not they the main objetive for all organizations? Therefore it is extreamly important to detect the costs we are having and minimize them See The link the cost of Quality. http://elsmar.com/Forums/showthread.php?t=17616 __________________ Best Regards from Cdiz Spain (Europe). ----Javier Rubio Barragn. Higher Industrial Engineer and Safety Master
Last edited by jrubio; 15th August 2006 at 02:26 PM.

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