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  • Dealing With Customer's Complaints

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    Anabela Leite
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    The document provides examples of customer complaints at a restaurant and the restaurant staff's responses. The complaints include long wait times for food, missing utensils, receiving the wrong order, issues with food preparation, dirty table settings, and mistakes on the bill. The staff apologize and take responsibility for the issues, and assure the customers they will address the problems immediately.

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    Complaints

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    The document provides examples of customer complaints at a restaurant and the restaurant staff's responses. The complaints include long wait times for food, missing utensils, receiving the wrong order, issues with food preparation, dirty table settings, and mistakes on the bill. The staff apologize and take responsibility for the issues, and assure the customers they will address the problems immediately.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    10 views1 page

    Dealing With Customer's Complaints

    Uploaded by

    Anabela Leite
    The document provides examples of customer complaints at a restaurant and the restaurant staff's responses. The complaints include long wait times for food, missing utensils, receiving the wrong order, issues with food preparation, dirty table settings, and mistakes on the bill. The staff apologize and take responsibility for the issues, and assure the customers they will address the problems immediately.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Dealing with customers complaints

    Excuse me! Ive been waiting for my dish for more than 10 minutes! Please accept our apologies. he !itchen is short of staff today!

    Excuse me! I havent got a for! " a spoon " a !nife here! #ust a moment$ please. Ill bring it at once.

    I didnt order spaghetti$ I ordered veal escalope %agreb style! &h$ Im sorry$ theres been a mix'up.

    (our stea!$ sir. )ut I ordered fried eggs sunny side up. *eally+ I do apologi,e. #ust a moment$ please.

    he staff are not very polite. Im really sorry. -ell bring it to their attention at once.

    &ur tablecloth is " glasses are dirty! Im so sorry. -ell change it immediately.

    .omething is wrong with the bill. Im extremely sorry. here has been a mista!e. Ill ma!e a new one right away!

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