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  • Repair Process

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    Sarvesh Desai
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    A customer sends a defective unit for repair. The unit is received at a warehouse, analyzed by a technician, repaired, and sent back to the customer. The technician assigns a service order, plans the repair work, and performs the repair. The technician confirms the repair and updates the service order status. Billing is done based on parts and labor. An invoice is created and the service order is marked as complete.

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    Repair process

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    A customer sends a defective unit for repair. The unit is received at a warehouse, analyzed by a technician, repaired, and sent back to the customer. The technician assigns a service order, plans the repair work, and performs the repair. The technician confirms the repair and updates the service order status. Billing is done based on parts and labor. An invoice is created and the service order is marked as complete.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    24 views1 page

    Repair Process

    Uploaded by

    Sarvesh Desai
    A customer sends a defective unit for repair. The unit is received at a warehouse, analyzed by a technician, repaired, and sent back to the customer. The technician assigns a service order, plans the repair work, and performs the repair. The technician confirms the repair and updates the service order status. Billing is done based on parts and labor. An invoice is created and the service order is marked as complete.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    1.

    Repair Process

    Customer sends the defective unit for repair. Defective unit is received in warehouse, analyzed, repaired and sent back to customer. Service Order is assigned to a technician. Technician plans repair. If the defective unit is under warranty, repairs is done free of cost. Technician does the repair and confirms the operations and parts consumed. Service order status is updated. Service order is technically completed (TECO). Resource related billing (RRB) is done to update the repair order for unit to be shipped out and also with part consumed and labor efforts (DIEN materials). Repair invoice is created. Service order is settled against repair order service item and completed (Business Completion

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