Part VII: Managing People

Chapter 16
Leadership and Management

Chapter 17
Recruiting, Selecting, and Managing Pharmacy

What is Leadership?
Process through which an individual attempts to intentionally influence another individual or group in order to accomplish a goal.

Key issues associated with Leadership

Leadership is a PROCESS.
Leadership is INTENTIONAL. Leadership requires exerting INFLUENCE.

Leadership centers on PEOPLE and the RELATIONSHIP between them.

Leadership is GOAL-DIRECTED. Leadership should be for the COMMON GOOD.

POWER
Fundamental element of leadership

Ability to influence

Sources of Leadership Power

1. Formal Power/ Legitimate Power
2. Reward Power 3. Punishment Power/ Coercive Power 4. Expert Power

5. Charismatic Power/ Referent Power

6. Information Power

Leadership based on Formal Authority

Big L Leaders
In a formal position of authority

Little L Leaders
Do not posses a formal position

Leadership
LEADER Encourage followers to take responsibility for their work and work setting. Provide vision and direction to organization, inspire Excel at coping with change.
Commit to a common goal

VS.

Management
MANAGER
Order and consistency. Planning, budgeting, organizing, staffing, controlling, and problem solving Responds to fluid circumstances Taking action towards that goal

Leadership Theories

Questions answered by the Leadership Theories:

What should be looked for in selecting an effective leader? What characteristics and behaviors are associated with good leaders? Under what conditions do different leadership behaviors work best? How can pharmacist improve their own leadership effectiveness?

Nature of Leaders
Trait Theory
Traits and disposition Difficult to obtain and to change

Attitude Theory
Based on beliefs Theory X Leaders
Lazy Lack ability Avoid responsibility Seek security, not challenge

Theory Y Leaders
Not lazy Ambitious Properly Challenged

General Behaviors of Leaders

Behavioral Theory
1. Task-Oriented Leaders

Based on the behaviors and abilities that people learn over time
Focus on accomplishing the task Work of providing the necessary structure

2. Follower-Oriented Less focus on the job, Greater concern for Leaders the follower Supportive Behavior

Responses of Leaders

Structure
Setting goals, providing training, defining expectation and limits on behaviors, and establishing rules and procedures.

Laissez-faire Leadership
Hands-off style of approach to people