Tips on the Process Approach

FIGURE 1 PROCE!! Value-adding conversion or transformation activity using resources

Input

Output

PRODUCT
(Result of a process)

MO ITORI G A D MEA!URI G ("efore# $urin% an$ after the process) FIGURE &
Output fro' process A Input to process C
Other Process es

Custo'er Processes
PROCESS B
Outputs from Process B Inputs to Process C

Inputs to Process A

PROCESS A

Outputs from Process A Inputs to Process B

PROCESS C

Outputs from Process C

Mana%e'ent an$ !upport Processes

Other Process es

PLAN DO CHECK ACT CYCLE

FIGURE (
Plan
Act Plan

establish the objectives and processes necessary to deliver results in accordance with customer requirements and the organization's policies; implement the processes; monitor and measure processes and product against policies! objectives and requirements "or the product and report the results; ta e actions to continually improve process per"ormance;

Do
Check Do

Chec

#ct

FIGURE ) 1

CONTINUAL IMPROVEMENT PROCESS MODEL

CO TI UA+ IMPRO,EME T OF T-E .UA+IT/ MA AGEME T !/!TEM

C u s t o ' e r

Management Responsibility 5.1 - 5.6

R e * u i r e ' e n t s

Resource Management 6.1 - 6.4

Measurement, analysis, Improvement 8.1 8.5 Pro uct reali!ation ".1 ".6

! a t i s f a c t i o n

Input

Output

Pro$uct

C u s t o ' e r

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