15130 MARSH LANE APT 2107 ADDISON, TX 75001 903-900-8437 TAHEE13.CW@GMAIL.

COM

CASSANDRA WILLIAMS

SUMMARY
A detail-oriented college senior with 8+ years in customer relations who is highly motivated with a proven history to learn, retain, and apply new knowledge quickly and efficiently. SUMMARY OF QUALIFICATIONS Proficient with Google AdWords Customer service management expertise Devoted to data integrity Strong problem solving ability Troubleshooting skills Telecommunications knowledge Deadline-driven High customer service standards Call center management experience Dedicated to process improvement Proficient with Microsoft Office Suite Proficient with WordPress

EMPLOYMENT February 2002-February 2010 TCIM Services Inc. Paris, Tx Auditing Supervisor Monitored the daily activities of 30+ team members. Interviewed, hired and trained new quality assurance representatives. Provided detailed daily departmental reports and updates to senior management as well as outside clients. Effectively communicated with team members to maintain clearly defined expectations. EDUCATION August 2010-May 2012 Paris Junior College Paris, Tx AAS Business GPA: 3.4 Deans List: Spring 2011 and 2012 Phi Theta Kappa: Fall 2011 August 2012-Current University of Texas at Dallas Richardson, Tx Coursework in Marketing and Business Administration.