CHASE WAGONER

7880 Sw. Citori Dr. Apt.# D106 | cda.wagoner@gmail.com | 208-577-1979

OBJECTIVE

Start my new career in Technology, and learn from all those around me to become the best at what I am
tasked to do, and to improve the efficiency of what I do by using the knowledge I gain.

SKILLS & ABILITIES

I have worked in customer service since 2011 in sales, service, and face to face/ phone, as a Sales Rep.
Service Pro, and a Service Manager. I have an ability with customers to deescalate frustrated situations
and to express urgency and importance of service. I am able to work well with coworkers, and lead in
management roles without causing employees to feel inferior or unimportant. My skills Include:
Customer Service, Management, Problem Solving, Microsoft Excel, Brazilian Portuguese ,

EXPERIENCE

SERVICE MANAGER ALTERRA

FEB 2013 TO CURRENT
Improved total revenue by 9.9% from $2,217,582 to $2,461,299
Kept services on time by lowering our total overdue accounts by
5.87%
Increased completed services by 14.78% from 20,018 to 23,491
Improved current year retention by 2.09%
Trained 75 Service Professionals in legal qualifications (i.e. licensing and certifications), and in abiding
with Utah AG standards and regulations, while instructing them on proper service techniques and
diagnosis of pest issues and how to provide proper solutions.

DRIVER BUILDERS INTERIORS

JUN 2012 TO FEB 2013
Responsible for timely and safe delivery of cabinets to installers at multiple locations throughout the
Boise area.
Key point of communication between our suppliers and warehouse.
Responsible for managing the organization of warehouse supplies and products.

EDUCATION

MOUNTAIN VIEW HIGH SCHOOL, MERIDIAN, ID

HIGH SCHOOL DIPLOMA

LDS BUSINESS COLLEGE, SALT LAKE CITY, UT

CURRENT STUDENT

I am currently working on my degree in Information Technology.

REFERENCES

ALAN BOWLES, BRANCH MANAGER

ALTERRA

801-599-7756 Cell

Spencer Degraw , Director - Information Technology Programs - LDS Business

College
sdegraw2@ldsbc.edu Contact for Information Technology competency.