ADVISORY

e-Governance
Enabling transparency and
efciency in government
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e-Governance: Enabling transparency and
efciency in government
The need for good governance for Indias development is widely accepted. The challenge before the
Indian government is to look at ways to improve governance. One of the ways to achieve the same is
through the use of Information and Communication Technology (ICT) or e-Governance, a signicant
enabler for the endeavor. Indias National e- Governance Plan (NeGP) has paved the way for a
systematic, wide scale implementation of e-Governance across the country. However, considering
the larger perspective that thousands of departments all over the country are still delivering public
services manually in a largely inefcient manner, e-Governance in India is still at a nascent stage and
implementation of e-Governance strategies in a time bound and efcacious manner is essential to
public interest
2011 KPMG, an Indian Partnership and a member rm of the KPMG network of independent member rms
afliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
The Governments initiative
The NeGP of the Government of India focuses on the creation of the fundamental
infrastructure required for e-Governance. It takes a holistic view of various
e-Governance initiatives being undertaken across the country and integrates
them into a collective vision of making all Government services accessible to the
common man in his locality, through common service delivery outlets and ensuring
efciency, transparency & reliability of such services at affordable costs to realise
the basic needs of the common man (source: www.mit.gov.in)
Pan India projects
Our e-Governance practice has carried out projects across
the country. We are working closely with many government
entities at the centre, state and panchayat levels on strategic
projects to help deliver the benets of e-Governance.
KPMGs e-Governance Focus
KPMGs network of rms have an established global practice
on Government Advisory which focuses on working with
the governments on matters of Policy formulation and
improvement, Design, Implementation and programme
management of specic initiatives across Infrastructure,
Healthcare, Rural and Urban development, Education,
Security and Justice to name a few. KPMG in India focuses on
e-Governance advisory across central and state governments,
key government departments and public bodies working
towards better governance.
We have developed core competencies in the government
sector and have professionals specically focused on
developing tailored services and solutions to address the
needs of the government. KPMG India after having created a
niche for itself in the country has successfully expanded its
footprint overseas. Leveraging on the expertise developed
through extensive work done with the Indian government,
KPMG India is partnering with international governments
advising them on matters pertaining to Policy and Strategy.
2011 KPMG, an Indian Partnership and a member rm of the KPMG network of independent member rms
afliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
Cross domain expertise
KPMG in India has supported numerous
successful initiatives across various
government sectors and has specialized
experience in several including:
Urban Development
Rural Development (Panchayati Raj)
NeGP Infrastructure
Education
Health
Infrastructure (utilities)
Emigration
Revenue, Excise & Taxation
Transport & Logistics
Agriculture
Justice and security
Social services
We engage the services of domain
specialists for specic deliverables
in each of the projects undertaken by
us. This strategy can add value to our
clients by helping ensure that the advise
offered by us is based on well-informed,
sound and knowledgeable inputs
Client engagement framework
2011 KPMG, an Indian Partnership and a member rm of the KPMG network of independent member rms
afliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
2011 KPMG, an Indian Partnership and a member rm of the KPMG network of independent member rms
afliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
KPMG Methodology and Tools
KPMGs methodology for executing e-Governance projects is founded on achieving
the largest benets in the quickest time. It is repeatable and yet customizable
to the needs and context of every client enabling the realisation of benets
on a continuing basis. This is achieved through both the transfer of skills and
knowledge and also through the use of tools that are proven and rened during our
engagement
Our approach is risk managed and therefore the pursuit of nancial benets is
balanced with robust control over the project and service delivery.The availability of
a large pool of tools and templates developed through the experience gained over
multi-farious engagements helps us manage the engagements effectively, enables
standaridized output and ensures quality deliverables
2011 KPMG, an Indian Partnership and a member rm of the KPMG network of independent member rms
afliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
KPMGs experience
Our e-Governance domain experience is diverse and extensive and we have had
association with various government departments and state entities across the
country on various engagements. Highlighting our select and key project experiences:
Domain Services provided
Urban development Setting up of PMU for implementation of e-Governance in ULBs under JNNURM
DPR Appraisal & programme management of project rollout
Advisory services including requirements study of GIS & design framework for outsourcing the aerial photography,
contact survey, system development work and assistance in drafting RFP for vendor selection
Preparation of DPR for e-Governance roadmap under JNNURM
Infrastructure (utilities) Program management for state wide IT systems implementation
Developing IT architecture and DPR for cost benet analysis and risk analysis for applications and supporting
infrastructure
Revenue, excise and taxation Framework design for monitoring of the project implementation, bid process management, DPR and RFP preparation
Assessment of citizen centric web interface , selection of webmaster and testing of interface
NeGP infrastructure Development of SWAN RFP ,bid process management and programme management of SWAN implementation
Third party auditor to monitor SWAN performance
Technology and network review of states broadband network
Consultancy for implementation of e-forms through state portal & SSDG
Consultancy for evaluation of bids for State Data Centre
Health Advisory services to design healthcare management information system
Emigration Advisory services for re-engineering of emigration processes ,designing of detailed architecture strategy and solution
architecture , designing of change management strategy and preparation of RFP
Industrial policy and promotion Programme management for a project that aimed at simplifying the business environment across central government
departments and states
Rural development (panchayati raj) Advisory services across 6 states and a UT for As is assessment, business process reengineering and DPR preparation
to help client bring e Governance to Panchayati Raj Institutions
Education Advisory services for implementing computerized MIS & GIS systems in the department
Advisory services to implement a comprehensive ICT education program
Trade promotion Advisory services for organizational restructuring and e-enablement of clients activities.
IT strategy development, RFP preparation, requirements specications for implementation, change management,
design of PMU, and system integrator selection
Communication Project Management services for recommending state of the art VSAT network
Justice and security Project management services for police modernization in select states in India
Agriculture
Preparation of IT vision and roadmap
2011 KPMG, an Indian Partnership and a member rm of the KPMG network of independent member rms
afliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
Contact us
Navin Agrawal
Executive Director
e-Governance Advisory Services
E: navinagrawal@kpmg.com
T: +91 22 3090 1720
Vikas Aggarwal
Director
e-Governance Advisory Services
E: vikasa@kpmg.com
T: +91 124 307 4747
kpmg.com/in
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2011 KPMG, an Indian Partnership and a member rm of the KPMG network of independent member rms afliated with KPMG
International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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