TOURIST BOARD WORKER

ENGLISH COURSE
Level: Pre intermediate
!d"le # $
















ODULE #
SOCIAL INTERACTION

LESSON #: EETING TOURISTS











Sa%in& Hi'
Good morning/ Good afternoon / Good evening / Good night
Good bye / Bye


Mr. Peterson: Good morning. This is room 113. I would
like a new set of towels.
Room service: es! of course. "#cuse me. Mr. Peterson$
Mr. Peterson: That%s right.
Room service: I will send the floor maid right awa&.
'loor maid: Good morning! (ir. I )rought a new set of
towels! *ust as &ou re+uested.
Mr. Peterson: Great. Thank &ou.
Mr. Peterson: Good morning.
Tourist )oard ,ersonnel: Good morning .
-elcome. -e wish &ou a ,leasant weekend! (ir.
Mr. Peterson: Thank &ou.
Tourist )oard ,ersonnel: . If &ou have an&
,ro)lem! ,lease contact us immediatel&.
Intr!d"(in& )!"r*el+
Useful questions and answers
My name is Maria.
I am the floor maid
Pre*entin& %!"r*el+
Useful questions and answers
Where are you from?
I am from ..
How old are you?
I am..
How do you do?
I am fine, thank you.

E,er(i*e:

ead the above self ! introdu"tion and answer the questions#

a$ Who is that man?

b$ Who does he wor% for?
$
"$ What is he doing?
//////////////////////////////////////////////
E,-re**i!n*
Expressions Explanations
&'"use me 1 Used to acknowledge and ask
forgiveness for an action that could
cause offense.
2. Used to request that a statement be
repeated.

How "an I hel( you? Usually said by store clerks and food service
personnel. The first question is the most
Polite, and the last is the least polite.
)es* +ir$ ight away$ Immediately
Wel"ome to $
to greet someone who has come into
something or some place. Example:
I am very pleased to welcome you to
Greensville! They welcomed us to the
party and showed us where to put our
coats and hats.
,han% you I am grateful to you and offer you my
thanks. Ex: Bill: Here, have some more
cake. Bob: Thank you. John: Your hair
looks nice. Mary: Thank you.
Ho(e you will have a (leasant -ourney/
stay$$


Facts you should remember:









.!(a/"lar%
Members of the staff#
floor maid chambermaid room maid bartender
housekeeper cleaner accountant laundry maid
porter waiter concierge hotel manager

Welcoming the guests is a very im(ortant ste( in "reating
a strong reputation for the tourist board$ ,his is the moment
when the customers meet, for the first time, the entire
personnel of the board$ . (ro(er wel"oming "an build a (ositive
im(ression and it "an also encourage tourists to return.
In order for this to ha((en* the tourist board wor%ers have
to be communicative, helpful, attentive and efficient.


&'er"ise#

Mat"h the -obs with the members of the staff mentioned above#

/0 "arries guests1 bags to their rooms
20 "leans guestrooms
30 serves guests at the bar
40 gives information and hel(s guests
50 manages all the hotel staff
60 does the hotel1s finan"es

Indi"ating the ran% of a (osition#
Head Second Manager Supervisor
Assistant Senior unior !rainee

,y(es of rooms#
Suite "amily #oom Single #oom $enthouse %ouble #oom
&ounge' Sitting #oom (onnecting' Ad)oining #ooms

E,er(i*e:
,ry to mat"h the ty(es of rooms above with the following des"ri(tions#
a0 a room o""u(ied by one (erson
b0 a room with one large bed for two (eo(le
"0 a set of tw( or more rooms in"luding a bedroom and a sitting room
d0 a room with three single bed* suitable for o""u(ation by three (eo(le
e0 a room not used as a bedroom* where guests may read* wat"h ,7* et"
f0 two or more rooms with a door to allow a""ess from one room to another

Facts you should remember:

What does a tourist board wor%er have to do?
$$$
What does this -ob involve?
$

E,er(i*e
8air wor%#
9om(lete the lists below and "om(are them with another (air# the (ersonal and
(rofessional qualities needed/ the things a tourist board wor%er must do/is res(onsible for#
/$ $ /
2$ $$ 2$$
3$ $ 3$$
4$ $ 4$$
&'(lain whi"h one is more im(ortant$ Why?


Grammar
The verb To e!

I am / I am not / .m I?
)ou are / )ou are not / .re you?
He is / He is not / Is he ?
+he is / +he is not/ Is she?
It is / It is not / Is it?

,ourism is an a"tivity that has a
signifi"ant growth (otential$ ,ourist board
wor%ers have a very important role$
,heir wor% is extremely demanding*
be"ause it is refle"ted in the image of the
entire tourist board$ ,hey must be
attentive to details in order to %ee( the
tourists satisfied$
Hello* My name is Maria
and I am the floor maid.
I will be at your service
during the vacation. Have
a wonderful time*
We are / We are not/ .re we?
)ou are/ )ou are not/ .re you?
,hey are / ,hey are not / .re they?

E,er(i*e:

8ut in the following forms of be :am* are* i*0 into the ga(s$
&'am(le# +he ;; a laundry maid$
.nswer# +he is a laundry maid $
/0 ,he waiter in the %it"hen$
20 ,he house%ee(ers $$ always attentive$
30 .s a room maid* I $$ res(onding to the (ersonnel manager$
40 ,here $$ only one su(ervisor in this tourist board$
50 ,he members of the staff $$ very well trained$
T0ere i* 1 T0ere are
!here is a tourist board near the "ity hall$
!here are only two house%ee(ers available at this moment$

T0i* 1 T0at 2 T0e*e 1 T0!*e
!his a"tivity is very im(ortant in the tourism industry$
!hat is the oldest tourist board in town$
!hese waiters are very well (re(ared$
!hose (ri"es shown at the re"e(tion are "orre"t$

Pl"ral !+ t0e n!"n*

+roup , +roup - ./es0
plurals1
+roup 2 .irregular
plurals1
+roup 3 .no
change1
+roup - .no
plural1
<ay ! days Bo' ! bo'es Goose ! Geese
=oot ! feet
<eer > deer tourism
Boy ! boys Bus ! buses 9a"tus > "a"ti =ish ! fish weather
,ourist ! tourists Br"*0
/r"*0e*
?asis ! oases +(e"ies !
s(e"ies
Water
Guide ! guides 9hristmas !
9hristmases
Inde, indi(e* +eries ! series Blood
,ri( ! tri(s Glass !glasses 9hild ! "hildren Means ! means =ame
Hotel ! hotels Gas ! gases Man ! men
Woman > women
+hee( ! shee( Meat
R!!m 2 r!!m* Hero > heroes Mouse ! mi"e In+!rmati!n 2
in+!rmati!n