Robert Smith Res.

514-555-3330; Cell 514-555-4470

1555 University Street, Montreal, QC, H3B 1X9 rsmith@expertech.ca
Professional Profile
Extensive experience in installation, administration and netor!in" in vario#s environments$
%&oro#"& !noled"e o' (indos )ista* (indos X+* (indos ,--- Server* (indos Server ,--3*
(indos Server ,--.* (indos /%* /ovell* 01S* 1S2,* %C+23+* 3nstallS&ield* 4&ost* 0eploy Center*
Microso't SMS ,--3* and B00$
5ctive 0irectory Services* 5ctive 0irectory 4ro#p +olicy 167ects 84+19* 4ro#p +olicy Mana"ement
Console 84+MC9* 0HC+* (3/S* and 0/S$
Utili:ed 3nstall S&ield Scriptin" to pac!a"e so'tare 'or application deployment$
Excellent command o' r#nnin" pro7ects employin" ind#stry standard pro7ect mana"ement tec∋#es$
Extensive doc#mentation and trainin" experience$
S#ccess'#l pro7ect and tec&nical team leader and motivator$
Operating Systems: (indos )ista* (indos X+* (indos /% <$-* /ovell /et(are* 01S and 1S2,$
Microsoft Servers: (indos ,--- Server* (indos Server ,--3* (indos Server ,--.* (indos
Server ,--. Core* 50 ,--3* 50 0S ,--.* Microso't Exc&an"e ,--3* Microso't
Exc&an"e ,--=$
Software: MS 1''ice ,--=* MS 1''ice ,--32X+* /orton Utilities* (in>ax* +C 5ny&ere*
Mc5'ee* (in?ip* Symantec 4&ost* )eritas* Heat* @emedy =$-2A$-* 0ame(are
Mini @emote Console* Email 8Microso't Exc&an"e, Bot#s /otes Mail9* 1racle and
many ot&ers$
Hardware: 3ntel, 3C1M, H+ +roliant 0B3.-, H+ MB5=-, 3BM x.A Servers, 0ell +oerEd"e
M.-5 and ot&ers$
VirtualizationC Microso't )irt#al Server ,--5 @,, )Mare$
etwor!ing: Eicon Comm#nications prod#cts s#c& as 1S3 4ateay 'or 01S and 1S2,* S/5
4ateay* 3+X2S+X* %C+23+* @o#ters* Sitc&es* Modems* H#6s and Brid"es$
Professional "ccomplishments
M#$S (indos Server ,--. 5ctive 0irectory Con'i"#ration 8=-DA<-9$
M#$S Microso't (indos )ista Client 8=-DA,-9$
M#$S (indos )ista and Exc&an"e ,--=$
M#$S S#pportin" (indos )ista 1peratin" System and 5pplications 8B009$
Microso't (indos 0eployin" (indos Server ,--. 8Co#rse A<1.9$
%$%& 83n'ormation %ec&nolo"y 3n'rastr#ct#re Bi6rary9 >o#ndation )er$ 3$
M#'S$ Microso't Certi'ied 0es!top Certi'ied %ec&nician$
M#P Microso't Certi'ied +ro'essional$
S#pportin" (indos )ista 1peratin" System and 5pplications$
Microso't SMS ,--3 5dministration E B00 ,--3$
Mana"in" a Microso't (indos Server ,--3 Environment$
(indos X+, (indos ,--- +ro'essional and (indos /% System 5dministration$
MS +ro7ect and +ro7ect Mana"ement %ec&ni;#es$
#" Certi'ied /et(are 5dministrator and ccCMail System 5dministration$
(ducation
Bac&elor o' Commerce
,--1
University o' %oronto, 1/
+a"e ) o' *
@o6ert Smit&

Professional (+perience
(+per$ech %nc,- Montreal
Systems "dministrator
5#"#st ,--. to Marc& ,--9
@esponsi6le 'or t&irdDlevel s#pport 'or all server related iss#es$
+articipated in complete system 6#ilds, #p"rades, mi"rations, code deployments and patc& mana"ement$
3mplemented sec#rity policy and vir#s protection$
5dministered c&an"e mana"ement related to server #p"rades and so'tare installation$
+repared and maintained doc#mentation o' tec&nolo"ies, standards and proced#res$
Maintained and s#pported more t&an ,--- servers 'or 3ntel Steady State$
Proof of #oncept ./indows Server 0112 'eployment3
Con'i"#red Server Core* con'i"#red netor!in"* sec#rity and system settin"s on Server Core$
5dded and removed server roles and 'eat#res* con'i"#red 50 0omain Services roles* con'i"#red netor!
in'rastr#ct#re roles* con'i"#red 'ile and print services* con'i"#red 33S= on Server Core$
5dded 6ac!#p 'eat#res and #sed #nattend$xml 'iles to a#tomate (indos Server ,--. set#p$
+er'ormed #nattended domain controller installation$
$echnical (nvironment F (indos ,--- Server* (indos Server ,--3* (indos Server ,--.* )Mare
Server and %ivoli Stora"e Mana"er$
Responsible forC 0ayDtoDday s#pport on (indos Server and 6ac!#p2restoration 'or more t&an ,---G 3ntel
Servers* 7o6 entailed 're;#ent visit to 0ata Center, d#e to t&e nat#re o' t&e or!$
"ssante- #algary
Sr, %nfrastructure Specialist 4 /indows Vista 5 Office 0116 #ertification Pro7ect
H#ly ,--= to H#ne ,--.
(or!ed on an extensive certi'ication pro7ect 'or (indos )ista and 1''ice ,--= t&at impacted ,,,---G #sers
'or 3nvestors 4ro#p$
/indows Vista 8eatures F +er'ormed extensive researc& on t&e (indos )ista 'eat#res and colla6orated
it& t&e +ro7ect Senior Systems 5rc&itect to ena6le2disa6le 'eat#res s#c& as 0ata Sync&roni:ation* 0es!top
Searc&* 0is! 0ia"nostics* 0oc#ment Editor* /etor! 5ccess* /etor! Comm#nications +rotocol* +eer >ile
S&arin"* @emote 0es!top 8@0CG@59* Smart +ro7ector 0etection* )ista 4ad"ets* (indos Meetin" Space
and (indos Update$ 1nce t&ese 'eat#res ere tested in t&e comp#ter la6 and a consens#s decision as
reac&ed, 3 prepared a 0etailed 3n'rastr#ct#re 0oc#ment and t&e >inal Unit %est +lan and sent it to t&e +M 'or
approval$ %&e (indos )ista 3ma"e 'or t&e 4ro#p as created 6ased on t&ese 'eat#res$
9lac!9erry: 'evice- 9lac!9erry: 'es!top- 9lac!9erry: (nterprise Server .9(S3- 9(S #onsole F
Up"raded Blac!BerryI Enterprise Server 8BES9 and t&e Console to BES v$<$1 S+<$ Set#p a Ba6 'or BES
v$<$- S+=* #p"raded t&em 'or 1''ice ,--= compati6ility, i.e., BES v$<$1 S+<* BES Console v$<$1 S+<$ %ested
Bloom6er" v$1$, and 5C% v$.$-$ 1nce everyt&in" as tested and 'o#nd opera6le, 3 prepared a 0etailed
3n'rastr#ct#re 0oc#ment, Unit %est +lan, Blac!BerryI Enterprise Server Up"rade 4#ide* and +lay Boo!
8B#ild 0oc#ment* 1perational +roced#res 0oc#ment and %ransition to +rod#ction9 doc#ments$ %&ese
doc#ments are an inte"ral part o' promotin" any applications to t&e +rod#ction Environment$ %&e mi"ration
on all Blac!6erryI Enterprise Servers as &andled 6y t&e Mail %eam, #nder t&e +ro7ect %eamJs "#idance$ 5ll
la6 set#p as done on virt#al servers$
$% 9ac!up O/ F @esearc&ed and determined /%3 Bac!#p /1( v$<$=$5$. compati6ility to (indos )ista$
+er'ormed ri"oro#s testin" on )ista ima"e and certi'ied it 'or )ista compati6ility$ +repared a 0etailed
3n'rastr#ct#re 0oc#ment* Unit %est +lan* B#ild 0oc#ment* 1perational +roced#res 0oc#ment and %ransition
to +rod#ction doc#ments$ %&ese doc#ments are an inte"ral part 'or promotin" any applications to t&e
+rod#ction Environment$ /%3 Bac!#p /1( is #sed 6y more t&an 53-- Cons#ltants 'or daily 6ac!#ps$
+rint drivers 'or netor! printers* 1#tloo! ,--=* 3E = 'or )ista and many more$
$echnical (nvironment F (indos )ista* 1''ice ,--=* (indos Server ,--3* Microso't )irt#al Server ,--5
@,* BES <$1 S+<* B5/0es!* and B00$
Responsible forC Certi'yin" all in'rastr#ct#re applications a"ainst (indos )ista, 1''ice ,--=$
+a"e 0 o' *
@o6ert Smit&

H'S Retail orth "merica- $oronto
%$ Specialist
5pril ,--= to H#ne ,--=
+repared t&e environment 'or deployment o' (indos Server ,--3$
5naly:ed t&e &ardare and so'tare re;#irements o' 5ctive 0irectory$
3nstalled, con'i"#red, and provide tro#6les&ootin" 'or Server ,--3$
Mi"rated (indos Server ,--3 'rom test environment to t&e prod#ction environment$
3mplemented and mana"ed 3+ 5ddressin"* con'i"#red %C+23+ addressin" on a server$
Created t&e >orest @oot domain, and a C&ild domain in a prod#ction environment$
3nstalled and con'i"#red an 5ctive 0irectory 0omain Controller$
Esta6lis&ed external tr#sts and crossD'orest tr#sts$
Mana"ed an 5ctive 0irectory site* replication sc&ed#les, site lin!s and 6o#ndaries, #sed 50UC to create and
mana"e comp#ter, #ser and "ro#p acco#nts in an 5ctive 0irectory environment$
Used 0c0ia", /et0ia" tec&ni;#es 'or tro#6les&ootin"$
+er'ormed a#t&oritative and nonDa#t&oritative restore operations$
0ia"nosed and resolved iss#es related to masters role 'ail#re and 50 data6ase$
Con'i"#red a#tomatic #pdates 'or netor! clients 6y #sin" 4ro#p +olicy$
0esi"ned, planned and implemented 4ro#p +olicy, dele"ation strate"ies and 1U str#ct#re$
Mana"ed local, roamin", and mandatory pro'iles, planed strate"y 'or placin" 4lo6al Catalo"#e 84C9 and
eval#ated t&e need to ena6le Universal 4ro#p Cac&in"$
Created approximately 5-- #ser acco#nts in 5ctive 0irectory and mi"rated all (indos /% #sers 6y KUser
State Mi"ration %ool 8USM%9J$
#anadian $ire- Montreal
$eam &ead for Microsoft SMS 011; 5 9'' ./indows <P Migration Pro7ect3
5#"#st ,--A to Marc& ,--=
Mi"rated more t&an 5--- 3BM personal comp#ters and laptops 'rom (indos /% to (indos X+ at
Canadian %ire #sin" Microso't SMS ,--3 and B#siness 0es!top 0eployment 8B009$
Served as %eam Bead in c&ar"e o' des!top deployment exec#tion to 'ield o''ices and corporate locations$
+rovided pro7ect trainin" to X+ Specialist$
+articipated in pro7ect plannin", deployment lo"istics and client pro'ilin"2needs analyst$
@esponsi6le 'or ima"in" and deployin" 3BM %<, Baptops and M5, 0es!tops #sin" Microso't ?eroD%o#c&
%ec&nolo"y 8B009, i.e. t&e SMS 1S deployment 'eat#re pac!$
Capt#red2deployed #ser pro'ile #sin" USM%$
+rovided deployment end #ser s#pport 'or (indos X+, MS 1''ice ,--3 and ot&er des!top so'tare$
Created SMS pac!a"es 'or preDpilot and pilot rollo#t$
3nstalled and tested SMS pac!a"ed applications$
5ssisted in developin" plans, strate"ies and sol#tions 'or t&e desi"n o' a ne sta6le and sec#re des!top, and
'or t&e mi"ration o' #sers and services 'rom t&e c#rrent in'rastr#ct#re into t&e ne desi"n$
5ssisted in identi'yin" detail tas!s, sc&ed#les and time estimations 8e''ort and d#ration9$
5ssisted in doc#mentin" mana"ement processes$
SMS deployment, 0/S, 0HC+, +rinter Mana"ement, Server S#pport$
#%9#- Montreal
Migration $eam &eader for /indows Server
May ,--A to H#ly ,--A
%eam Beader 'or (indos ,--- Sever to (indos Server ,--3$
+repared t&e environment 'or deployment o' (indos Server ,--3$
3nstalled, con'i"#red, and tro#6les&oot (indos Server ,--3$
3mplemented and mana"ed 3+ 5ddressin"* con'i"#red %C+23+ addressin" on a server$
Used 0c0ia", /et0ia" tec&ni;#es 'or tro#6les&ootin"$
Con'i"#red a#tomatic #pdates 'or netor! clients 6y #sin" 4ro#p +olicy$
0esi"ned, planned and implemented 4ro#p +olicy, dele"ation strate"ies and 1U str#ct#re$
+a"e ; o' *
@o6ert Smit&

"9# &imited- Montreal
Sr, $echnical Support "nalyst=Site %n>#harge
Septem6er ,--< to 5pril ,--A
Mana"ed #ser acco#nts, "ro#ps, print ;#e#es and controllin" access ri"&ts #sin" 5ctive 0irectory$
@esponsi6le 'or mana"in" Citrix Server <$- and con'i"#rin" Citrix clients$
3nstalled, con'i"#red, per'ormed tro#6les&ootin" and deployed S+1 'or (indos ,--3 Servers$
+er'ormed dayDtoDday administration '#nctions, 6ac!#p and restoration, 'ile server maintenance$
S#pported all remote o''ices and &omeD6ased #sers #sin" /etMeetin", )/C and Cisco )+/$
Created ima"es 'or vario#s divisions 'or all des!tops and laptops #sin" 4&ost$
Solely responsi6le 'or all 3% decision ma!in", s#pport and administration at a site o' more t&an ,--
Kdemandin" #sersJ in a 'ast paced arc&itect#ral and en"ineerin" environment$
3mplemented a ne inD&o#se printin" sol#tion t&at incl#des Xerox m#ltiD'#nctional copier, printers, scanners
and ide 'ormat printer$
(?uifa+ #anada- Montreal
&" "dministrator
Septem6er ,--3 to Septem6er ,--<
Maintained tec&nical !noled"e in netor!in" area* operatin" system 8Server and +C9$
B5/ 5dministrationC added #sers* printers* removed #sers* controllin" access ri"&t list$
Monitored server per'ormance$
@esponsi6le 'or creatin", testin" +C ima"es #sin" 3ma"e Centre and 4&ost$
S#pported more t&an ,5- #sers at t&e E;#i'ax Site in %oronto and remote #sers in (estern Canada$
Bac!#p administration$
1nDCall 8,<x=9$
#anada &ife %nsurance- Montreal
P# Support &evel ;=Pro7ect #oordinator for Roll>outs
5#"#st ,--, to 5#"#st ,--3
User Set#p D 5dded #ser 3$0$s* setD#p printers* Bot#s /otes 3$0$ or Mo6ile* 3nternet2+roxy server* data
directories* special so'tare, etc$
5ssisted in deployin" )+/ rollo#t at Canada Bi'e$
+rovided second level s#pport to Citrix #sers$
+rovided connectivity 8B5/, 3nternet9 tro#6les&ootin" and s#pport 'or approximately 3,5-- #sers$
Used 5sset 3nsi"&t to !eep trac! o' t&e so'tare installed on t&e +Cs and t&en #se 4&ost to create ima"es$
@esponsi6le 'or coac&in" coDop st#dents and ne team mem6ers$
3nstalled and s#pported +05s, s#c& as Blac!6erryI and +almI$
%eam Beader 'or t&e (indos ,---, 3BM laptops and des!tops rollo#t$
ational 9an!- Montreal
%$ Support "nalyst
Marc& ,--, to 5#"#st ,--,
+rovided tec&nical s#pport 'or &ardare2so'tare con'i"#rations and applications$
5dministered and s#pported local2B5/ printers, B5/ 30s in /ovell$
5dministered2provided tro#6les&ootin" 'or Bot#s /otes and MS 1#tloo!$
Utili:ed @emedy 'or call lo""in"$
+a"e * o' *
@o6ert Smit&