Esau Williamson, II

__________________________________________________________________________________________________________________

EDUCATION

July 2015 East Carolina University College of Business, Greenville, North Carolina
Bachelor of Science in Business Administration, Management Information
Systems
GPA: 3.3/4.0

August 2012 Wake Technical Community College, Raleigh, North Carolina
Associate in Arts
GPA: 3.0/4.0

EXPERIENCE

January 2013 - Xerox HR Solutions, Cary, North Carolina
Present Sr. Benefits Service Center Representative

Defined Contributions: transfers, reallocations, in-service withdrawals,
rollovers, hardship withdrawals, loans & final distributions
Health & Group Benefits: medical, dental, vision, basic and supplemental
life/ad&d, dependent life, STD, LTD, legal, and voluntary life

March 2010 Cooper Industries, Apex, North Carolina
March 2013 Sr. Account Manager

Oversaw, confirmed, released, and closed orders for shipment to include
consolidation of orders, changes, price variances, back orders, credits, debits,
shortages, repairs and returns
Ensured calls were answered in a timely fashion to meet or exceed service
levels, assisted junior customer service representatives with product
information and situation protocol
Worked closely with marketing managers, sales managers, product specialists,
and other vital personnel on technical issues and forecasting

May 2005 Sprint, Fayetteville, North Carolina
July 2007 Customer Service / Sales Representative

Improved and maintained key client relationships ensuring customer and end
user satisfaction
Helped customers solve a multitude of problems to include billing, hardware,
and service issues
Assisted with an array of products to include home, mobile, and internet service

SKILLS
Proficient use of C++, SAP, PASS, AIS, EDI and Microsoft Office Suite
Speak, read, and write Spanish and English fluently