internet

enjoy our secure & high speed services

for an enriched lifestyle.
welcome to
the airtel
broadband family
index
page
this service booklet is also available at
www.airtel.in/knowurbroadband
know your broadband 3
installation checklist 4
broadband Log-in Security 5-6
changing password 5
CAS (Central Authentication System) installation steps 6
content: how much is 1 GB and 1 MB? 7
account management: my account 8
NetXpert: your FREE on-line broadband genius 9
trouble shooting tips 10-11
broadband defense & beyond 12-13
airtel- ever responsive service 14
2.1
2.2
1
2
3
4
5
6
7
8
through this booklet, we
would like to facilitate your
experience on the web.
we would also help you stay
connected through basic
trouble shooting steps, in an
unfortunate event of services
not working.
know your broadband
airtel broadband allows you to conveniently
expand your reach and increase efficiency from
comforts of your home.
3

broadband user id speed test through airtel

and password speed-test sites.
(refer section 2
Fair Usage Policy (FUP)* &
recommended)
smartbytes option (refer
NetXpert installed & its section 4 on how to check
features explained consumption% of broadband
(refer section 5) usage quota)
education about Centralized modem display lights & basic
Authentication System (CAS) troubleshooting
setup (refer section 2.2)
warranty period of the modem
installation checklist
1
awarness about
these items will
ensure a
satisfactory
installation
within limit of bill plan as per your chosen bill plan as per your chosen bill plan
beyond limit of bill plan
512 kbps OR 256 kbps,
as per your bill plan.
Option to buy smartbytes
at http://www.airtel.in/
smartbytes/
unlimited usage and will be
charged as per your bill
plan browsing rates
data limit consumption available speed available limit
*BROADBAND FUP
important:
kindly switch OFF your modem/router when
not in use, to avoid misuse.
broadband performance - the speed may vary
depending on house layout and type of modem
(for Wi-Fi). the quality of internal wiring of your
premises can also impact the broadband output.
4
broadband log-in security
2
a) broadband password can be changed directly via
NetXpert tool (refer section 5 on NetXpert)
b) device authentication (Wi-Fi) password change:
I. open browser and type 192.168.1.1
II. provide username : admin
III. password : password or account number of
the connection
IV. go to interface setup, then wireless tab
V. click on Authentication type
VI. select WPA-PSK and enter pre-shared key
(password) in alpha numeric minimum 8
characters
2.1 changing password
5
2.2 CAS (Central Authentication System) installation steps
(only for Beetel & Binatone modems)
visit http://mywifi.airtelbroadband.in
register
download
create
access
using your existing - if modem upgrade required,
broadband id and password call Call Center (121) or
(in case you do not know your field engineer.
broadband id and password,
& install airtel
call 121 to get the same)
Wi-Fi security & configuration
- firmware version of Wi-Fi dialer software.
device should be: for Binatone
unique username
- firmware DT4W-A5.008, for
and password (one master
Beetel - firmware TM-0Q-025
account and 3 child account
(latest firmware can be
for unique PC's)
checked on supplier portal)
the internet using your
new username & password
6

download of an MP3 song of 45 sec duration = 1024kb = 1 MB

a 5-min duration MP3 song download = 6.6 MB (approx)
10 minutes duration YouTube video viewing (depending on its content)
can range from 30-35 MB (approx)
a 140-min duration movie download (in .AVI format) = 700 MB (approx)
a 290-min duration of YouTube video viewing = 1 GB (approx)
3
content: how much is 1 GB and 1 MB ?
7
account management: my account
4
we recommend you to immediately
create a my account user id &
password by visiting
www.airtel.in/myaccount
'my account' will deliver following
services instantly:
display consumption % of
data limit
bill details, amount due & due date,
along with online payment options
last 5 months bills in PDF format
itemised call & broadband usage
statements & bill analysis (including
tagging of personal calls)
raising a service request or converting
to e-bill

broadband
8
5
NetXpert: your FREE on-line broadband genius
airtel broadband
brings you FREE best
in class self-healing
& troubleshooting
intelligence, right on
your desktop.

helps troubleshoot online chat with tech

browsing related issues- expert in call center.
tracks failure step-by-
restores modem
step from PC to modem
configuration to last
to network elements.
known good
broadband password configuration for
change without calling uninterrupted service.
call center or installing
a repository of all critical
dialer software.
information related to
automatically configure broadband connection.
wireless service by
enabling wireless adaptor
& connecting to SSID.
with such enriching &
addictive features of
Netxpert, it would be really
hard to resist an immediate
download. you may use the
link http://airtel.in/
broadband-vas/broadband-
vas/freeware.html to
install it.
Windows 7;
Windows Vista SP2;
Windows XP SP3
all modems supported
by airtel.
NetXpert compatibility
NetXpert compatible
operating system:
NetXpert compatible
modems:
9
trouble shooting tips
6
slow browsing
the crisp table below will help you understand & resolve slow browsing issues, if any.
broadband usage quota
consumed, as per
billing plan (FUP)
virus scan could be
on in the device
background
parallel
downloading
malwares and/or
spyware presence in
system
host site/third party
server issues (it is
myth that slow
browsing is dependent
on service operator
only)
temporary internet files
& cookies, which
accumulate while
surfing
temporary internet
files & cookies, which
accumulate while
surfing
(manual removal)
log in my account to check quota consumption
(refer section 4 above)
refer section 8 for more modes to check quota consumption
buy smartbytes online from the same page on my account
recheck after virus scan over
stop parallel download & recheck
ensure PC secure is installed
(refer section 7 below, to install it immediately)
check net speed from:
www.speedtest.net or www.speed.airtelbroadband.in
ensure no other system connected and no parallel downloading
in progress
utilities like cleanup are available on net. pls download & run
on your PC. recheck speed post that
1. press start/run/windows logo on bottom left of screen
2. type %temp% in the pop-up window or search window, click OK
3. a new window containing all temporary internet file will pop up
4. select all the files & press Shift+ Delete to remove them
permanently.
5. to delete browsing history, open Internet Explorer, click on
Tools (on top menu bar), click on internet options, under
browsing history, press Delete. this would delete cookies,
browsing history, saved passwords & web form information.
suggested solution symptoms
10
no browsing
the crisp table below will help you understand & resolve No browsing issues, if any.
symptoms suggested solution
physical connectivity
(system to modem,
modem to line) issue
physical connectivity
(system to modem,
modem to line) issue
1. start NetXpert & click on connectivity. the online genius will take
you through a step-wise self rectification process.
2. if NetXpert not installed, please do so as soon as your connection
is up next. Refer section 5 above on NetXpert & its compatibility.
1. check for dial-tone on the parallel voice phone (if phone installed)
if no dial tone then the link is probably down. please call 121.
2. check if modem is powered ON
if its not, switch ON the modem & recheck connection.
3. check if the cable to modem is coming from modem socket of
the splitter (if splitter installed) if its not, correct the cable end
socket & recheck the connection
4. switch off your modem, remove Ethernet cable from modem and
swap the ends. then switch ON the modem to check if all links
are up or not.
5. check if link is stable. this can be seen by the stability of the
orange/yellow light on the modem. (this light may be labeled
DSL/WAN/ADSL etc depending on the model of your modem).
6. if the light is stable, then the problem is local, relating to your
setup. if the yellow/orange light is flickering, then report the
problem to our call center.
7. ping test using cmd prompt. type cmd on search box of Windows
start button (bottom left of screen) type ipconfig
& note your default gateway. type ping <Default Gateway>
if default gateway not pinging, issue with physical connectivity
or LAN settings / IP configuration.
8. if default gateway pinging, then ping DNS (given below)
if it doesnt ping, check the modem configurations.
9. if DNS pinging, then ping google.com
if it doesnt ping, check the DNS entry in the system / modem.
need to check the modem configuration (if the modem is in
factory reset mode, DNS will ping and sites will not ping).
10. if google pinging, then it's a system issue or browser issue or
antivirus or firewall blocking concern.
LAN settings:
entries of IP,
DNS, gateway
1. check all the indications on modem/router are ON and steady.
2. if so configure the network adapter correctly to broadband
configurations as provided below:
Pan India Subnet Mask: 255.255.255.0, Gateway: 192.168.1.1.
DNS servers Primary Secondary
North Hub 202.56.215.54 202.56.215.55
Kolkata 122.160.237.200 202.56.215.6
MP+Chattisgarh 202.56.224.153 59.144.127.17
Maharashtra 59.144.127.16 59.144.127.17
KTN 203.145.184.13 203.145.184.32
AP 122.169.240.130 203.145.184.32
KK 125.22.47.125 125.22.47.100
3. re-boot computer if necessary and test for connectivity
11
broadband defense & beyond
7
PC secure :
for privileged customers like
you, airtel has evaluated your
needs & offers you a complete
broadband security package.
automatic updates
parental control:
time lock:
360-degree security:
firewall:
spyware protection:
block undesired content for your children
and view logs of the sites visited.
define at what time your children can access.
scans not only your PC, but also CDs, USB
sticks, internet surfing & downloads.
ideal for 'always-on' net connections with
protection against hackers, trojans, worms
& other malwares.
surf without fear of personal information
being sent to third parties.
acquire safety
we recommend you to immediately subscribe
to this robust defense mechanism at a nominal
cost & remain a safe & protected consumer of
internet.
please visit:
http://app.airtel.in/pcsecure/subscription.do
to swiftly subscribe & download this powerful
security tool.
12
website builder broadband TV class on the web
airtel movies
Always dreamt of having Watch best of live TV Learning made easy for
your own website? Live on desktop/laptop/Tab kids through class on
your dream and let the the web
world know who you are
Now watch your favorite
by creating an
movies on airtel
impressive website.
broadband, over 500 titles
with buffer free streaming
do more with broadband:
collection of best content and services at just click of a button
acquire content
to know more simply visit
http://airtel.in/broadbandvas/index.html
and explore a whole bouquet of services
brought exclusively by airtel and its
trusted partners
13
airtel-ever responsive service
being an airtel customer now entitles you to a convenience of accessing a service from your chosen
mode at your chosen time.
8
ways to
connect
my account airtel app
e-mail iSMS
USSD
dial *121#
online chat
call center
(IVR)
register @
www.airtel.in
download @
www.airtel.in^
121 @
in.airtel.com
from
registered
mobile ^^
from
registered
mobile
NetXpert
* refer below
how to
access?
unbilled
usage
outstanding
due date
payment
option
itemized & last
5 month bills
raise a
request
e-bill request
payment
centers
^ alternatively, you can directly go to- www.airtel.in/mobileapp
^^ call 121 from airtel fixed line to register alternate mobile number. text following codes to 121 (from
airtel mobile registered against broadband) or to 9650096500 from non-airtel registered mobile:
current due amount: OTFL || start daily unbilled alerts: SUBUNFL || bill summary: BLFL || current
DSL usage: UDSL || SR status: SRFL || payment centers : for cash/cheque- CASH/CHEQUE <AREA
PINCODE>
you can also say Hi to us at facebook @ airtel presence & twitter @airtel_presence
* queries-please dial 121 from airtel FL, from any other number please Dial 44444121(8 digit) or
4444121(7 digit) (chargeable @ Rs 0.50 per call)
* complaints- please dial 198 from airtel FL, from any other number please Dial 44444198 (8 digit)
or 4444198 (7 digit)
14
internet
BHARTI AIRTEL LIMITED
Registered Office: Aravali Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi 110 070