Professional Documents
Culture Documents
2
1. Warnings & Cautions
1-1. C1184
1-2. Check items of C9403 CIS LED lighting failure
1-3. C9401
1-4. C4802
<Cause>
If the rotor in the stepping motor (Paper receiving control motor :M12) stopped at the
angle opposite to the default magnetic excitation angle before falling in to the sleep
mode, the rotor vibrates and fails to start, then the C1184 is detected..
When returning from the sleep mode (and turning on the machine), the memory of the
motor driver is reset, and it caused the finisher to start the motor from the default
magnetic excitation angle. Therefore, the motor fails to rotate and the C1184 happens.
Note:
While the machine is being turned on the main SW, the motor driver remembers the
excitation angle, so the motor can be correctly controlled.
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<Permanent Solution>
The Maintenance Release 5 firmware will be release on the end of November, 2012.
<Subjected Machines>
FS-534
<Effective Se/No.>
Effective Se/No. : A3EPWY1037195 and onwards.
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Please confirm the voltage of No.1~No.3. (No.2 and No.3 are same connector.)
If the voltage does not output, a defect of the cable ( (a) or (b) ) is guessed.
Please try to exchange the cable.
Harness A
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Please pull out the connector of main cable and CIS cable, and put again certainly.
( Please confirm a effect of each cables for dividing cause.)
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Please confirm whether the white surface of CIS shaft has a dirt.
If the white surface of CIS shaft has a dirt, please wash the surface.
<Criterion of Judgment>
"D cut surface" of a shaft
Stamp enter in the stamp.
CIS shaft (inside of a red dotted line)
-> Home position
Stamp
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1-3. C9401
<Symptom> TABT1300026EN00
After turning on the main switch, the trouble code “C9401” is occurred.
<Cause>
The short-circuits is occurred because, the surface of CCD cable is damaged by the
press-fitting of Plate Spring(P/No: A161281700) to CCD cable(P/No :A161N14401).
<Field Action>
Replacement of CCD cable(P/No: A161N14401) CCD Cable
P/No: A161N14401
<Permanent Countermeasure>
1. Modification of the code clamp
Current) Plate Spring(P/No: A161281700)
New) Electric Conduction Clamp(V500020069) Plate Spring
This modification has been applied from the P/No: A161281700
<Cause>
Specification of Engine F/W
[Occurrence condition]
1.Finisher option(FS-533/534/535, JS-506) is installed in the main body.
2.After turning on the main switch, the door(Front or Right side door, or finisher door) opens by itself more than
5 sec.
Finisher PRCB MFPB
[Process]
4.Engine
1. Detects communication between PRCB and FNS after 1.Communication Data Reflect
turning on the main switch. Mode
2. Initialization function does not work while the door(s) is 3. Wait
opened. status
2.Initializin
3. PRCB is under the wait status against the finisher g not work
initialization completion.
4. When the PRCB is under the wait status for finisher 5.NG
initialization against [Engine Data Reflect Mode] process,
it replies “NG ” to prevent some data from being lost.
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<Permanent Countermeasure>
Engine firmware will be modified on the maintenance release F/W for Zeus MLK.
(Release schedule : May, 2013)
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2. Paper Jam Issues
2-1. J-6604 may occur after transportation
2-2. J-3003 Paper Exit CL harness fault
2-3. J99-01 may appear when Image stabilization works
2-4. Machine may hung up or J99-01 shown
2-5. The failure of One-way clutch spring(A2XM5926)
2-6. J12-01 (PWB-EX Assy related)
<Cause>
When the machine equipped with ADF is transported, the torsion spring for paper exit sensor (PS5) may be
come off from the rib of actuator
due to unexpected transportation vibration.
<Subjected Machines>
DF-621
Lever (A143PP1A00)
Change Rib height
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J-3003. It is Jam between Fusing Roller and Paper Exit Roller. Paper Exit Roller does
not rotate.
<Cause>
Paper Exit CL harness stretches, contact of connector area is bad, and the error
occurs.
<Permanent Solution>
Paper Exit CL harness is lengthened, the stretch is prevented. (Product application
time :Jan. 2013~)
<Field Action>
1. Please confirm the contact of connector area of Paper Exit CL side in Fusing drive
Assy. (Please pass Paper Exit CL harness to a cord clamp previously )
Fusing drive Paper Exit
Assy CL harness
Cord
clamp
Paper Exit Connector area of
CL Paper Exit CL side
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*If connector area of Paper Exit CL side is out of order, please exchange the Paper
Exit CL. Please wipe off grease around Paper Exit CL.
2. When Fusing drive Assy is set to a machine, please confirm that Paper Exit CL
harness does not stretches.
3.Please push connector area of Paper Exit CL harness(machine side), and confirm
contact.
3
2 not stretches confirm contact
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- Note
[Service Mode] -> [System 2] -> [Image Stabilization Setting]
[Standard] (Default Setting), [Color Priority] or [Black Priority] can be selected.
<Cause>
FW bug
<Workaround>
Please set the [Image Stabilization Setting] to other than [Black Priority]
and then turn OFF and ON the main power switch.
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- Temporary
Special firmware, Ver.GC1-65 has been released.
C224/C284/C364: DLBT1201672EN**
C454/C554: DLBT1201673EN**
- Permanent
Maintenance Release firmware, Ver.G00-66 has been released.
C224/C284/C364: DLBT1201939EN**
C454/C554: DLBT1201943EN**
<Subjected Machines>
bizhub C224/C284/C364/C454/C554
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<Cause>
Firmware bug of Printer.
<Subjected Machines>
bizhub C224/C284/C364
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Jam is occurred frequently when a paper is fed with PC-110, PC-210, PC-410.
(Jam code : J20-01, J20-02, J20-21, J20-22, J99-01)
<Cause>
The One-way clutch (Assy of parts1, 2, 3) of the vertical transport section has big
clearance to shaft direction, so it is possible that the hook of One-way clutch
spring(A2XM5926) drops out of the slit. (or changes.)
-> Jam is occurred since a drive is not transmitted to the vertical transport roller.
The hook of One-way clutch
spring drops out of the slit.
Hook
Vertical
transport roller
Slit
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-Install washer(A1082138) inside the clip, cover in the clearance to shaft direction.
-Please check that the hook of spring is entered the slit.
Present Correspondenc
e
A1082138
(t=0.3)
<Temporary Solution>
-Install washer(A1082138) inside the clip, cover in the clearance to shaft direction.
-Production application time : The plan is May/2013~(Details will be contacted by PMN.)
<Permanent Solution>
-Same as the temporary solution
We decided to continue the temporary solution as the permanent solution
after reviewing.
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When continuously printing approx. 50 sheets of thick paper from tray 2/3/4 or LU (not tray 1 or
bypass tray), J12-01 may occur (vertical transport jam: Tray 2 paper feed jam).
<CAUSE>
From C554e/C454e, as the expansion control board is changed to 2 layers, heat release from
GND pattern of the driver in the board, which drives the vertical transport motor, has
decreased. Due to this, the temperature of the driver rises, therefore thermal shut down (all
power shuts down when the temperature of the driver rise) that is the self function of the driver
occurs. Consequently, the vertical transport motor stops and a jam (J12-01) is generated.
(Expansion control board of C554/C454 is 4 layer board.)
[Occurrence Condition ]
Model : C554e, C454e
Paper feed : Tray 2/3/4, LU
This symptom does not occur with Tray 1/Bypass Tray since the vertical transfer motor conveys
paper from Tray 2 and below trays until the timing roller.
Mode : When continuously printing 50 sheets of thick paper
(It does not occur with Plain Paper Mode).
Paper Type : Thick paper 1/2/3/4
Paper Size : All size
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When J12-01 is generated with the condition mentioned in page 1, please replace the
expansion control board with a 4 layer board that is used for C554/C454.
<Part Information>
Expansion control board currently used in C554e/C454e(Board ASSY PWB-EX ASSY)
: P/No A5AYH00500
Expansion control board of C554/C454 (Board ASSY PWB-EX ASSY)
: P/No A2XKH00600
*Please refer to PMN for details of the parts modification information.
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3. Image Quality Issues
3-1. Read original as whole black image with DF scanning
3-2. How to adjust for skew of a copy picture
<Cause>
Scanner unit cannot move to the design basis position and read the black cover
of Slit glass assy due to the following two causes.
A. If tension of the Scanner motor belt is weaker, it may jump.
B. If lubricant applied to the two bushings or six pulleys is insufficient, Scanner
motor may lose steps due to unexpected overload.
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Timing belt
Belt position
(A161275600) a
b NG
c OK
Pulley Scanner motor
(A161275500) (A161M10A00)
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Key:7
Bushing (A161276500) QTY: 2
Key: 12
Pulley (A0ED273600) QTY: 6
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<Subjected Machines>
C224/C284/C364/C454/C554
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10mm 10mm
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4. Others
4-1. Improvement front skew feed adjustment (DF624/701)
4-2. How to remove the left cover of DF-701/624
4-3. DF-701/624 Poor lock of the left cover
4-4. DF paper size incorrect detection (DF-624/DF-701)
4-5. Touch panel does not respond
4-6. Grounding Wire for Touch Pen
4-7. Distortion of the operational panel
4-8. HDD Failure
4-9. Small clacking from fusing unit (C224/284/364/454)
4-10. Buzzing/Humming noise come from DCPU/FUPU
4-11. The noise by toner jam of waste toner collecting section
4-12. Loud bleep may come from the FAX Speaker
4-13. Procedure manual for not enough 2nd image transfer output
<Improvement>
The shape of Hinge-R (A3CFPP2701) will be changed so that the adjustment
can be implemented with only Phillips-head screw driver.
<Product Implementation>
DF-624: A3CFWY1094566 DF-701:A3CEWY1037843 and onward
PMN#: KOM130049
Before After
Nut driver
Flat-blade driver
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<Cause>
It is not a removal place at the time of a maintenance.
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1
1
2
2
Remove the shaft (DF -701/ 624 ) Move the harness (DF -701/ 624 ) Remove the left cover while
sliding (DF -701/ 624 )
Shaft
(A3CFPP1600 )
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A B
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■ the distance of gears between the left cover and DF main is not decided.
<Field Action>
Please exchange the part .
=> Knob (A143PP5R04 )
The content of change :
1. Material change ABS -> PC
2. The increase in a number of ribs
Reference )
How to remove the left cover of DF-701/624
is shown to TAD(TABT1200413EN**).
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hole
Please attach a multipurpose part of 0.1~0.3g (resin part, e-ring and screw, etc…) on
side of lever.
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【 Notes 】
When you confirm moving of lever (A3CFPP5C), please put two or more papers on
lever (A3CFPP5H). This state aims at operating A3CFPP5C independently.
(Since A3CFPP5C is being interlocked with A3CFPP5H.)
If customer use thin manuscript, please confirm whether one thin manuscript can be
detected.
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<Workaround>
Please perform the Touch panel calibration before replacing the related parts.
<Calibration procedure>
1. Connect the USB memory containing the MFP firmware data to the service port.
2. While pressing the ‘Reset’ key, turn the main power switch ON.
3. As the calibration screen appears, press the Start key, perform calibration and wait
for a while.
4. Confirm that the completion message. Touch [Close].
5. Turn OFF the main power switch, and remove the USB memory.
NOTE
Once the panel calibration has been completed, panel screen transit to the firmware writing
mode and start to update automatically after 30 seconds.
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<Cause>
It may be caused by the change of the electrical capacitance on the body of operator.
To eliminate the influence from the body capacitance change, the touch pen is
equipped on the MFP but sometimes the condition may not be improved due to an
extreme condition.
<Field Action>
The touch pen and the grounding wire to equalize the electrical capacitance level of
body to the MFP has been made available under the following parts number.
Touch Pen: A161P19100
Grounding Wire: A2X0P00000
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<Cause>
1. Backlash of the holes between the operational panel and hinge.
2. Assembling factor of hinge(operational panel) to the main body.
Screwing direction
Step2 : Correct the distortion by hand. Step3 : Fix two screws(Left side) Step4 : Fix one screw(Front)
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There is the possibility that the following symptoms occur by the HDD failure.
-Black Panel occurs after turning on the main SW
-Freeze the panel with the “Info palette” and “KM Logo”
-Continue the displaying of “Preparing Scan/Fax…”, “Preparing User Box…” and the trouble code
of C-FA14 occurs .
<Cause>
The malfunction on HDD is caused by the disk scratch(HDI: Head Disk Interference).
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2. The handling of HDD on the production process was improved to prevent vibration to
HDD.
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<Cause>
The heating roller may become slant due to the position of the mounting plate.
This becomes overloaded with the bearing and cause the clacking come from.
<Workaround>
Please follow the adjustment procedure in the following pages so as to make
the mounting plate fixed in the right position if the problem happens.
<Countermeasure>
a. Temporary measure
The mounting plate has been assembled with the Jig so that it can be fixed
properly.
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<Subjected Machines>
bizhub C224/C284/C364/C454
b. Permanent measure
Please refer to the following PMN for details.
PMN#: KOM130064, KOM130072
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Screw
Screw (2 pcs.)
Positioning Plate
Square hole
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A spring is securely hooked up. Wires must be located inside of the rib
marked with red in the illustration below.
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<Cause>
Operation noise of the Noise filter for fusing heater lamp mounted on the
DCPU/FUPU may hear in that environment.
DCPU FUPU
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<Temporary Solution>
For C224/284/364/454
Please install the special firmware, ver. GC2-68 or later.
DL No.: C224/284/364: DLBT1202845EN** C454: DLBT1202847EN**
<Permanent Solution>
- For C224/284/364/454
The change will be applied on next released MR firmware.
- For C224e/284e/364e/454e
Please install the mass-production program, Ver.G20-63, or later.
DL No.:C224e/284e/364e: DLBT1311187EN** C454e: DLBT1311190EN**
<Subjected Machines>
C224/284/364/454/224e/284e/364e/454e
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4-11. The noise by toner jam of waste toner collecting section (1/2)
<Symptom> TABT1300166EN**
Collecting root
Seal
Seal
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4-11. The noise by toner jam of waste toner collecting section (2/2)
<Permanent Solution> TABT1300166EN**
Change(shorten) the seal form of the joint section.
(If the seal is peeled, toner jam is not occurred.)
->Production application time : May/2013~ application request
<Field action>
Please exchange the part.
->Waste toner pipe (or Seal)
(New part number will be contacted by PMN later.)
Seal
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4-12. Loud bleep may come from the FAX Speaker (1/2)
TABT1300121EN**
<Symptom>
Loud bleep may come from the speaker for FAX when turn the main switch on.
The bleep cannot be stopped unless turn the main switch off or perform
the offhook.
<Cause>
Input to the operational amplifier of LPF circuit built in FAX board may become
unstable soon after the power-on, and output from the operational amplifier
may become saturate and get a situation like oscillation.
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4-12. Loud bleep may come from the FAX Speaker (2/2)
TABT1300121EN**
<Permanent Solution>
MR version with the control change will be released.
<Subjected Machines>
bizhub C224/284/364/454/554 equipped with FK-511
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<Cause>
2nd image transfer output may not be enough, depending on paper and user environment.
<Permanent countermeasure>
The function of changing 2nd image transfer output control was. 2nd image transfer output of Plain
paper Color and Black are increased by activating No.8 of Engine FW DipSW.
<Field Action>
Activate No.8 of Engine FW DipSW and Set 2nd image transfer output to auto. If white spot cannot
be solved, Adjust to paper and user environment in reference to the procedure manual of
TABT1300784.
<Subjected Machines>
C554e: A5AY0Y0-0050-G00-17 (Card Version: G20-A9)
C454e: A5C00Y0-0050-G00-17 (Card Version: G20-A9)
C364e/C284e/C224e: A5C10Y0-0050-G00-17 (Card Version: G20-A9)
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5. Reference
5-1. LU-301/204 Installation manual error
5-2. Mounting Kit for Authentication Devices:MK-735
<Cause>
Manual error (Main + DK510 + LU-301 (or LU-204 ) is not in specification )
<Countermeasure>
Temporary
=> TAD
Permanent
=> Change of a installation manual (at the time of a next manual change )
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The mounting instructions for the authentication card readers are requested from
the field. The combined list for the currently available devices is now. Please
consult with the attached instructions when installing the authentication devices.
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Bottom Holde r
Remove the devider by Remove the devider by Re move the de vider by Re move the de vide r by
cutting the 4 small ribs. cutting the 4 small ribs. cutting the 4 s mall ribs . cutting the 4 s mall ribs .
MK-735
C754
A A
C
C654
S ide
Holde r
No us e No us e No us e
C554
C454
C364 B
C284
C224
Affix it with Affix it with Affix it with
Hold it with the double Hold it with the double Hold it with
the double the side holder
the side holder sided tape-A sided tape-A the side holder sided tape-A
The s tate s of the card
re ade r to be ins talle d
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